Jacob Schneier
North Port,FL
Summary
Results-oriented professional with expertise in customer relations and operational management. Committed to driving efficiency and service quality through effective communication and team leadership, ensuring exceptional outcomes and satisfaction.
Overview
17
17
years of professional experience
Work History
Owner
Jakes Lawn Service Llc
North Port, FL
07.2025 - Current
- Managed scheduling and coordination of lawn care services to ensure timely completion.
- Developed customer relationships through effective communication and service quality.
- Trained seasonal staff on equipment operation and safety protocols.
- Enhanced operational efficiency by implementing streamlined service processes.
- Utilized mowing, trimming, and fertilization techniques to maintain high standards of lawn care.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Commercial Driver Trainer, Over The Road
Knight Refrigerated
5601 West Mohave St Phoenix AZ
11.2024 - 06.2025
- Trained new drivers on safe driving practices and compliance with regulations.
- Conducted evaluations of driver performance to ensure adherence to company standards.
- Developed training materials focused on defensive driving and hazard awareness.
- Facilitated classroom sessions covering industry regulations, vehicle operation, and safety protocols.
- Collaborated with management to enhance training programs based on feedback and performance metrics.
- Mentored trainee drivers, providing guidance for skill development and confidence building.
- Monitored progress of trainees, offering constructive feedback to promote continuous improvement.
- Provided constructive feedback to trainees throughout the learning process, supporting their professional growth and development as commercial drivers.
- Organized supplementary workshops on advanced driving techniques, further enhancing skillsets of experienced commercial drivers within the company.
- Developed customized training modules to address specific needs of individual drivers, resulting in enhanced driving skills.
- Served as a resource for ongoing professional development, providing additional training opportunities as needed to maintain high levels of competency among commercial drivers.
- Collaborated with management to identify areas of improvement, leading to the development of targeted training initiatives.
- Contributed to the overall success of the company by consistently striving for excellence in all aspects of driver training, resulting in a highly skilled and safe fleet of commercial drivers.
- Maintained up-to-date knowledge of industry regulations and best practices, incorporating them into training materials as appropriate.
- Identified driver training needs to make recommendations to manager.
- Taught drivers how to drive, shift and back up trucks.
- Scheduled safety meetings and briefings with transportation supervisor.
Tri Axle Dump Truck Driver
McLeod Land Services
Nokomis, FL
12.2022 - 11.2024
- Operated tri axle dump truck to transport materials safely and efficiently on various job sites.
- Conducted daily vehicle inspections to ensure safety compliance and optimal performance.
- Collaborated with site supervisors to coordinate material delivery schedules and project timelines.
- Assisted in training new drivers on equipment handling and safety protocols.
- Maintained accurate logs of hours driven, loads transported, and vehicle maintenance activities.
- Navigated challenging road conditions skillfully, ensuring safe transportation of heavy materials.
- Contributed to strong team dynamics by effectively collaborating with other truck drivers on the site.
- Maintained detailed records of deliveries, pickups, and vehicle maintenance for accurate reporting purposes.
- Streamlined communication with dispatchers, updating them on job progress and any unexpected delays.
- Assisted in loading and unloading materials as needed, promoting seamless operations on the job site.
- Completed preventative maintenance tasks regularly, prolonging the lifespan of company-owned equipment.
- Ensured accurate weight distribution for each load, minimizing risks associated with uneven loads.
- Developed lasting relationships with clients through professional conduct and reliable service.
- Improved customer satisfaction through prompt delivery of quality materials according to specifications.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Operated with safety and skill to avoid accidents and delays.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Developed and established good relationships with customers by delivering prompt and courteous service with clear communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Collaborated with site supervisors to coordinate delivery schedules and job site requirements
Driver Trainer, Owner Operator,dedicated Route Dri
Knight Refrigerated
5601 W Mohave Phoenix AZ
05.2017 - 12.2022
- Developed and implemented training programs for new drivers, enhancing safety and efficiency.
- Assessed driver performance through on-road evaluations, providing constructive feedback for improvement.
- Facilitated workshops on regulatory compliance and best practices in refrigerated transport.
- Mentored junior trainers, fostering a collaborative learning environment to improve training effectiveness.
- Analyzed training outcomes, identifying trends to refine instructional methods and materials.
- Coordinated with management to align training objectives with company goals and operational needs.
- Ensured adherence to safety protocols during training sessions, promoting a culture of safety among drivers.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
- Developed and implemented training materials and course updates.
- Tailored training sessions to address specific needs of drivers, resulting in improved job satisfaction and performance.
- Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Established goals for courses with organized outlines and detailed lessons.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with team members to streamline workflows, enhancing operational efficiency and productivity.
- Trained new operators on equipment usage, safety protocols, and best practices in the workplace.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Taught drivers how to drive, shift and back up trucks.
- Scheduled safety meetings and briefings with transportation supervisor.
General Manager, Body Shop Manager
Hoyt's Upholstery
4017 Sawyer Ct Sarasota Fl
09.2014 - 05.2017
- Directed daily operations to enhance efficiency and service quality.
- Implemented strategic initiatives to drive revenue growth and market expansion.
- Oversaw team performance, fostering a culture of accountability and collaboration.
- Analyzed financial reports to inform decision-making and resource allocation.
- Negotiated supplier contracts to optimize costs and strengthen partnerships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw daily operations ensuring high-quality upholstery repair and customer satisfaction.
- Managed customer service interactions, resolving issues promptly to maintain client loyalty.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
Route Specialist
Global Organics
Sarasota, FL
06.2012 - 08.2014
- Managed route optimization to enhance delivery efficiency and reduce operational costs.
- Coordinated logistics planning, ensuring timely shipments and adherence to service standards.
- Analyzed route performance data, identifying trends to improve delivery accuracy and customer satisfaction.
- Collaborated with cross-functional teams to streamline operations and address logistical challenges.
- Collaborated with dispatchers to ensure smooth operations, minimizing delays and disruptions.
- Managed paperwork efficiently, accurately recording logbooks, invoices, and proof of delivery documents as required.
- Supported warehouse staff with loading/unloading tasks as needed for efficient turnaround times between routes.
- Increased customer satisfaction with timely deliveries through effective route planning.
- Maintained vehicle safety, conducting thorough pre-trip inspections and addressing any issues promptly.
- Established positive relationships with regular customers by delivering exceptional service tailored to their unique needs.
- Provided excellent customer service, resolving complaints and answering inquiries in a professional manner.
- Ensured compliance with Department of Transportation regulations by maintaining accurate records of hours worked and miles driven.
- Handled delicate or high-value items with care during transportation to ensure no damage or loss occurred during transit.
- Achieved consistent on-time delivery records through meticulous planning and organization of assigned routes.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Arranged delivery or storage of goods at destinations.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Shop Owner
The Shop
Port Charlotte, FL
09.2011 - 08.2014
- Oversaw daily operations, ensuring high-quality vehicle repairs while maintaining safety standards.
- Developed and implemented efficient workflows to optimize repair times and resource allocation.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Implemented cost-saving measures that improved overall profitability without compromising quality.
- Established relationships with suppliers, negotiating favorable terms for parts procurement and services.
- Enhanced shop reputation through exceptional customer service, leading to increased referral business from satisfied clients.
- Improved customer satisfaction by implementing efficient repair processes and high-quality service standards.
- Optimized scheduling processes to maximize efficiency in completing repairs while maintaining high levels of quality workmanship.
Owner/Operator Truck Driver
Jacob D Schneier Trucking
North Port, FL
10.2008 - 06.2012
- Operated and maintained diverse fleet of trucks, ensuring compliance with safety regulations.
- Developed efficient route plans to optimize fuel usage and delivery times.
- Managed logistics for timely pickups and deliveries across multiple locations.
- Conducted regular vehicle inspections and repairs to minimize downtime.
- Implemented cost-saving measures to enhance profitability of trucking operations.
- Established strong relationships with clients to ensure repeat business and satisfaction.
- Monitored freight schedules and addressed issues proactively for seamless operations.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Dropped and hooked trailers and changed configuration of equipment.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
Business Management
Colorado Springs Community College
Colorado Springs, COCDL Truck Driving
United States Truck Driving Academy
Fountain, COSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Project management
- Strategic planning
- Staff management
- Team oversight
- Staff hiring
- Business development
- Consulting
- Employee development
- Administrative oversight
- Cost reduction
- Supply chain optimization
- Service quality assurance
- Hiring and staffing
- Program creation and implementation
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Goal setting
- Quality assurance
- Inventory control
- Employee relations
- Employee scheduling
- Delegating work
- Performance improvement
- Operations oversight
Accomplishments
truck driver for 35 yrs and 3.9 million miles accident free. married for 27+ years. take pride in what i do and who i work for
Timeline
Owner
Jakes Lawn Service Llc
07.2025 - Current
Commercial Driver Trainer, Over The Road
Knight Refrigerated
11.2024 - 06.2025
Tri Axle Dump Truck Driver
McLeod Land Services
12.2022 - 11.2024
Driver Trainer, Owner Operator,dedicated Route Dri
Knight Refrigerated
05.2017 - 12.2022
General Manager, Body Shop Manager
Hoyt's Upholstery
09.2014 - 05.2017
Route Specialist
Global Organics
06.2012 - 08.2014
Shop Owner
The Shop
09.2011 - 08.2014
Owner/Operator Truck Driver
Jacob D Schneier Trucking
10.2008 - 06.2012
Business Management
Colorado Springs Community College
CDL Truck Driving
United States Truck Driving Academy