JaBrandhis Merritte
San Diego,CA
Summary
Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking. Successful at promoting loyalty and developing customer relationships by providing each guest with a memorable and positive experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Ulta Salon
San Diego, CA
09.2023 - Current
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Processed payments for services rendered utilizing point-of-sale systems.
- Researched and answered inquiries from potential customers via telephone or email.
- Maintained updated records of all reservations and cancellations in the system.
- Assisted in training new employees on proper procedures related to guest services operations.
Hairstylist
J'Bees Hair Studio
Memphis, TN
12.2021 - 08.2023
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
Hairstylist
SmartStyle
Memphis, TN
09.2018 - 05.2020
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
Education
Cosmetology
Empire Beauty School
Memphis, TN05-2018
Skills
- Check-in procedures
- Recordkeeping abilities
- Guest relations expertise
- Sales understanding
- Sales and Upselling
- Customer service standards
Certification
- Cosmetology License -Ca exp. 1/31/2026
- Cosmetology License - TN exp. 09/28/2024
Affiliations
- Professional Dance
- Bowling
- Walks on the beach
Timeline
Guest Services Coordinator
Ulta Salon
09.2023 - Current
Hairstylist
J'Bees Hair Studio
12.2021 - 08.2023
Hairstylist
SmartStyle
09.2018 - 05.2020
Cosmetology
Empire Beauty School