Karl Cubangbang
Ewa Beach,HI
Summary
Dynamic Guest Services Coordinator with a proven track record at Ronald McDonald House Charities of Hawaii, excelling in guest relations and event facilitation. Recognized for enhancing family engagement and satisfaction through exceptional customer service and effective communication. A reliable team player committed to creating welcoming environments and optimizing operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Ronald McDonald House Charities Of Hawaii
08.2020 - 04.2026
- Coordinated guest check-in and check-out processes for families staying at the facility.
- Provided information and support to families regarding services and resources available.
- Managed communication between families, volunteers, and staff to ensure smooth operations.
- Organized and facilitated events to enhance family engagement within the house community.
- Monitored inventory of supplies, ensuring availability for daily operations and activities.
- Assisted in resolving guest inquiries and concerns promptly, enhancing overall satisfaction.
- Booked appointments, accepted payments, and answered guest questions.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
- Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
- Created welcoming and comfortable environment for guests.
Weekend Relief House Manager
Ronald McDonald House Charities Of Hawaii
01.2014 - 08.2020
- Managed daily operations to ensure a welcoming environment for families and guests.
- Coordinated volunteer schedules and activities to optimize support services.
- Oversaw maintenance of facilities, ensuring cleanliness and safety standards were met.
- Developed and implemented policies for effective resource management and guest services.
- Facilitated communication between families, staff, and volunteers to address needs efficiently.
Student Team Leader
University Of Hawaii At Manoa
05.2012 - 05.2015
- Health Career Opportunities Program (HCOP) - Summer Program & Health Careers Student Summit
- Mentored high school students in the exploration of health professions.
- Provided academic counseling, financial aid info and skill development to help students enter health profession schools.
Peer Mentor
University Of Hawaii At Manoa
07.2014 - 12.2014
- Access to College Excellence (ACE)
- Lead seminars to support incoming college freshman students with academic strategies and campus involvement.
- Provided peer mentorship to enhance academic success, build social networks and support the increase retention rate for students to sophomore year and beyond.
Research Assistant
University Of Hawaii At Manoa
05.2013 - 05.2014
- Assisted lead researcher in the promotion, conduction, and the dissemination of reasearch, outreach and training.
- Mitigation of cancer health disparities among Asian Americans in Hawaii through community-academic partnerships.
Intern
Ronald McDonald House Charities Of Hawaii
05.2013 - 01.2014
- Assisted in fundraising events to support families in need.
- Managed inventory of supplies, maintaining organization and accessibility for staff.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Family Room Attendant at the Kapiololani Medical Center: Greeted and signed-in guests to the room, facilitated beverage and snack purchases, sanitized and upkeep of kitchenette and living quarters, organize/document/report of inventory of Family Room supplies.
Education
Bachelor of Science - Family Resources
University of Hawaii At Manoa
Honolulu, HI05-2015
Skills
Team player attitude
Team motivation
Guest relations
Check-in procedures
Professionalism and poise
Check-out procedures
Customer service
Data inputting
Guest orientation
Concierge support
Reliability
Flexibility
Active listening
Guest experiences
Certification
- Hospitality Management Studies – Hotel Operations - Allison , Issued April 2026
- Introduction Tourism and Hospitality Management - Allison, Issued April 2026
- HSI Adult First Aid | CPR AED All Ages (2020) - (Blended) - DC, Issued June 2025
- Management Leadership – Saylor University, Issued October 2021
Timeline
Guest Services Coordinator
Ronald McDonald House Charities Of Hawaii
08.2020 - 04.2026
Peer Mentor
University Of Hawaii At Manoa
07.2014 - 12.2014
Weekend Relief House Manager
Ronald McDonald House Charities Of Hawaii
01.2014 - 08.2020
Research Assistant
University Of Hawaii At Manoa
05.2013 - 05.2014
Intern
Ronald McDonald House Charities Of Hawaii
05.2013 - 01.2014
Student Team Leader
University Of Hawaii At Manoa
05.2012 - 05.2015
Bachelor of Science - Family Resources
University of Hawaii At Manoa