Jabree Noland-McIver
Cowan Systems
Newark,DE
1
Certification
13
years of professional experience
Knowledgeable and dedicated customer service professional with exceptional human interaction skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Truck Driver
1 Year 4 Months- Operated tractor-trailer equipment safely across regional and over-the-road routes.
- Inspected vehicles before and after trips to verify compliance and roadworthiness.
- Coordinated delivery schedules with dispatch to maintain on-time freight movement.
- Maintained accurate logs, trip records, and shipping documentation for regulatory compliance.
- Communicated promptly with dispatch regarding delays, route changes, and service concerns.
- Follow all DOT regulations, company policies, and applicable state and federal safety requirements.
- Demonstrated strong time management, reliability, and customer service skills.
Pharmacy Technician
2 Years 1 Month- Processed prescriptions accurately using pharmacy systems and verified patient information for pharmacist review.
- Resolved insurance claim issues and coordinated prior authorization support for prescription coverage.
- Maintained controlled substance logs, inventory counts, and restocking for dependable pharmacy operations.
- Assisted pharmacists with prescription preparation, labeling, and dispensing workflows in fast-paced environment.
- Delivered customer service by answering medication questions, managing pickup requests, and supporting wait-time reduction.
- Calculated dosage, filled prescriptions, and prepared prescription labels.
FRAUD SPECIALIST
9 Months- Processed and documented fraud claims for review
- Managed locking and unlocking of ATM debit cards for security purposes
- Facilitated distribution of new debit cards to clients
- Shutting down debit cards and unfreezing accounts
- Documented findings in case management systems with accurate, compliant notes.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Investigated suspicious transactions and account activity to identify potential fraud patterns.
- Reviewed customer claims and supporting documentation to determine case validity.
REFERRAL SPECIALIST
1 Year 2 Months- Worked in fast-paced call center environment
- Collaborating closely with Doctors and Nurses
- Creating prior authorizations
- Processed prior authorizations to facilitate patient care and treatment
- Call center environment, coding
- EPIC software
- Reviewed eligibility, benefits, and authorization requirements to support accurate referrals.
- Coordinated with providers, members, and care teams to resolve referral-related questions.
PERSONAL ASSISTANT
5 Years 6 Months- Engaged regularly with clients and doctors to discuss treatment plans.
- Verified insurance coverage and processed prescriptions
- Managed financial responsibilities by organizing billing and payment information.
- Attended monthly meetings with supervisor to review project progress and objectives.
- Managed calendars, appointments, and meeting logistics for multiple executives and program staff.
- Coordinated correspondence, phone screening, and follow-up requests with accuracy and discretion.
- Maintained confidential records, files, and document tracking systems for compliance and retrieval.
CALL CENTER REPRESENTATIVE
1 Year 1 Month- Troubleshot iOS devices to resolve technical issues for customers.
- Facilitated AppleCare+ enrollment and scheduling Genius Bar appointments
- Navigated multiple screens and monitors to analyze and resolve customer issues efficiently.
- Managed inbound customer calls, resolving account and service issues with clear, accurate communication.
- Documented case details maintaining complete records for follow-up and compliance.
- De-escalated difficult interactions using active listening and professional conflict-resolution techniques.
Education
High School Diploma
Skills
Call metrics
Difficult customer interactions
Team collaboration
Complaint resolution
Analytical problem-solving
Multi-screen navigation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Truck Driver
Cowan Systems
06.2025 - CurrentRead More
Pharmacy Technician
Walgreens
05.2023 - 06.2025Read More
FRAUD SPECIALIST
Bank of America
06.2022 - 03.2023Read More
REFERRAL SPECIALIST
Anthem
11.2020 - 01.2022Read More
PERSONAL ASSISTANT
Department of Human Services
04.2015 - 10.2020Read More
CALL CENTER REPRESENTATIVE
Apple (Xerox)
06.2013 - 07.2014Read More
Sanderson High School
High School Diploma
Read More