Adobe
JaBria Simmons
Summary
Detail-oriented business professional with 6+ years of providing exceptional customer service, operations, sales, training, and technical support. Successfully establishes relationships with customers and delivers quality service. Problem solver and critical thinker with excellent analytical and communication skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Branch Manager Trainee - Inside Sales
Airgas
7 2023 - Current
- Provide superior customer service and successfully place orders over the phone, including process payments resolving inquiries, account set ups, and other customer related issues.
- Communicates with the customer, either by phone or in person, to determine the customer's concerns, problems, or needs while maintaining a high degree of professionalism.
- Identifies sales opportunities beyond current needs, provide customers with product features and information to make informed decisions including the benefits of the purchase.
- Increased sales revenue by implementing strategic inside sales initiatives, building strong customer relationships and redesigned merchandise display for easy customer browsing..
- Assists in training new personnel on company processes, product offerings, and best practices for maximizing sales potential.
Technology Operations Procurement Specialist
Savannah College Of Art & Design
03.2023 - 07.2023
- Reviewed established business practices and improve processes to reduce expenses.
- Maintained up-to-date database of inventory, suppliers, vendors and contracts to support accurate record keeping.
- Conducted ongoing communication with customers to promote workflow and research account inquiries or discrepancies.
Support Services Technician
Insight Enterprises
07.2020 - 10.2022
- Served as single point of contact, providing on-site and remote technical support to Gulfstream Aerospace end users.
- Created detailed inventory reports, knowledge based articles, and training documentation to improve business operations.
- Used advanced technical knowledge and troubleshooting to diagnose technical problems with average customer satisfaction rating of 98%.
Desktop Support Analyst
Gulfstream Aerospace
07.2017 - 05.2020
- Supported users effectively by utilizing desktop tools, technical knowledge, and troubleshooting to diagnose problems with desktops, mobile devices, applications, and peripheral equipment on-site and remotely.
- Installed new hardware and software, repaired equipment, patched systems, and configured settings.
- Expedited problem resolution times through clear communication with users regarding their needs, expectations, and possible solutions to their challenges.
Data Center Operations Technician
CDI Engineering Solutions
09.2016 - 07.2017
- Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
- Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.
- Used effective root cause analysis and incident management processes to reduce downtime with proactive troubleshooting and resolution of network, server, and storage issues.
District Information Specialist
Savannah-Chatham County Board of Education
05.2016 - 06.2017
- Completed data auditing and validation to ensure accuracy of system data using PowerSchool and Microsoft Office apps to research, analyze, and present student data.
- Created and designed meeting itineraries, conducted presentations, and issued newsletters for departmental use.
Lead Office Assistant
Savannah State University
06.2014 - 01.2016
- Served as back-up to Auxiliary Services Office Manager.
- Resolved account inquiries, billing, maintained office budget, and provided clerical support.
- Processed credit card and cash payments for vehicle parking charges and provided customers with accurate detailed receipts.
Education
Master of Business Administration -
Savannah State University
Savannah, GA 08.2017 - 12.2019
Bachelor of Business Administration - Computer Information Systems
Savannah State University
Savannah, GA 08.2012 - 05.2016
Skills
Account Management
Data Entry
Inventory Management
Planning
Reporting
Sales
Project Management
Technical Support
Training Support
Public Speaking
Marketing
Software
Microsoft Access
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Microsoft Project
Microsoft Visio
Google Workspace
ServiceNow
SharePoint
Power BI
ADP
POS
SAP
Salesforce
Citrix
Workday
Affiliations
- Delta Sigma Pi Professional Business Fraternity
- Student Leadership Program
Timeline
Technology Operations Procurement Specialist
Savannah College Of Art & Design
03.2023 - 07.2023
Support Services Technician
Insight Enterprises
07.2020 - 10.2022
Master of Business Administration -
Savannah State University
08.2017 - 12.2019
Desktop Support Analyst
Gulfstream Aerospace
07.2017 - 05.2020
Data Center Operations Technician
CDI Engineering Solutions
09.2016 - 07.2017
District Information Specialist
Savannah-Chatham County Board of Education
05.2016 - 06.2017
Lead Office Assistant
Savannah State University
06.2014 - 01.2016
Bachelor of Business Administration - Computer Information Systems
Savannah State University
08.2012 - 05.2016
Branch Manager Trainee - Inside Sales
Airgas
7 2023 - Current
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