Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jabrika Hurston

LaGrange,GA

Summary

Compassionate and dedicated professional with extensive experience as an Adult Caregiver at a Private Home, excelling in patient engagement and emotional support. Proven problem-solving skills and exceptional customer service abilities, adept at managing medication schedules and collaborating with healthcare teams to enhance patient outcomes. Committed to fostering independence and well-being in diverse populations.

Overview

19
19
years of professional experience

Work History

Adult Caregiver

Private Home
05.2006 - 06.2025


  • Provided transportation assistance for medical appointments or other errands as necessary.
  • Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
  • Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
  • Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
  • Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
  • Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
  • Monitored vital signs and reported changes to medical team, allowing for timely interventions.


Patient Access Representative

Emory Orthopedics And Spine Center
12.2020 - 01.2025
  • Collected and entered patient demographic and insurance data into computer database to establish the patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.


Insurance Customer Service Representative

Harper Insurance Agency
10.2017 - 12.2020


  • Streamlined office procedures by organizing files and implementing an efficient document management system.
  • Fostered strong relationships with policyholders to promote loyalty and retention.
  • Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
  • Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
  • Completed customer applications and updated records to reflect current information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Education

Cna Certification & Basic Lifesupport Certification - General

Albany State University
Albany, GA

Diploma - General Studies

Lagrange High School
Lagrange Ga
05-2004

Skills

  • Problem-solving skills
  • Excellent people skills
  • Multi-tasking strength
  • Exceptional customer service
  • Electronic Recordkeeping
  • Caring and Empathetic
  • Customer Satisfaction
  • Pre-Admission Requests
  • Multitasking and Organization
  • Insurance information collection
  • Registration and Admissions
  • Insurance Billing

Timeline

Patient Access Representative

Emory Orthopedics And Spine Center
12.2020 - 01.2025

Insurance Customer Service Representative

Harper Insurance Agency
10.2017 - 12.2020

Adult Caregiver

Private Home
05.2006 - 06.2025

Cna Certification & Basic Lifesupport Certification - General

Albany State University

Diploma - General Studies

Lagrange High School

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