Summary
Overview
Work History
Education
Skills
Timeline
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Jacaad Reid

Graham,NC

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

3
3
years of professional experience

Work History

Operations Manager

First Point Resources
Greensboro, NC
07.2023 - 12.2023
  • Consistently achieved sales targets and objectives leading to a steady increase in company revenue
  • Promoted to Operations Manager after 1 year of employment
  • Implemented comprehensive training programs for junk removal technicians, focusing on safety protocols, efficient handling of equipment, and effective customer interaction
  • Oversaw a team of 25+ technicians, providing guidance, coaching, and training to ensure adherence to company standards and goals
  • Managed scheduling and dispatching of removal teams, optimizing routes and resources to maximize productivity and minimize downtime
  • Resolved client billing problems by collecting direct payments and setting up payment plans
  • Identified, investigated and resolved overpayments and duplicated payments
  • Evaluated payments and denials received for correctness and appropriate application
  • Investigated and resolved balances using proactive communication with external and internal customers
  • Adhered to legal, corporate and regulatory procedures for safety and security of customer assets

Lead Driver/Trainer/Operations Manager

1-800-got-junk
Milburn, NJ
06.2021 - 07.2023
  • Effectively reached sales objectives, driving steady financial gains for the company.
  • Promoted to Operations Manager after a year, overseeing training programs for technicians.
  • Oversaw a team of 25+ technicians, providing guidance, coaching, and training to ensure adherence to company standards and goals.
  • Managed scheduling and dispatching of removal teams, optimizing routes and resources to maximize productivity and minimize downtime.

Inbound Sales Representative

Charter Spectrum
Greensboro, NC
06.2021 - 07.2023
  • Successfully met and exceeded sales quotas by effectively promoting Spectrum products and services to residential customers
  • Built and maintained strong customer relationships by providing personalized solutions tailored to individual needs and preferences
  • Utilized consultative selling techniques to identify customer pain points and offer appropriate products and services to address their needs
  • Demonstrated product knowledge and familiarity with pricing plans, promotions, and competitive offerings to effectively communicate value propositions to customers
  • Actively followed up on leads, inquiries, and referrals to generate new business opportunities and expand the customer base
  • Maintained accurate records of sales activities, customer interactions, and account information using CRM software

Education

High School Diploma -

Harnett Central High School
Angier, NC
06-2019

Skills

  • CRM System Proficiency
  • Service Development Expertise
  • Conflict Resolution Skills
  • Advanced Microsoft Office Capabilities
  • Clear Written Communication
  • Effective Call Management
  • Performance Analysis
  • Skilled in Settlement Negotiation
  • Detail-Oriented Data Management
  • Record Evaluation and Oversight
  • Effective Team Collaborator
  • Goal-Oriented
  • Credit Management Specialist
  • Operations Leadership

Timeline

Operations Manager

First Point Resources
07.2023 - 12.2023

Lead Driver/Trainer/Operations Manager

1-800-got-junk
06.2021 - 07.2023

Inbound Sales Representative

Charter Spectrum
06.2021 - 07.2023

High School Diploma -

Harnett Central High School

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Jacaad Reid