Jacalyn Kupczyk
Louisville,KY
Summary
Heart of house shift supervisor at Puttshack. I have operational efficiency through effective inventory control , as well as being a team player in high-pressure environments. I am committed to maintaining high standards of service and workplace safety, and ensuring exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Puttshack
Louisville, KY
03.2025 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated with management to address operational challenges and implement effective solutions.
- Monitored inventory levels, facilitating timely restocking to maintain optimal supply for operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Lead Server
First Watch
Louisville, KY
07.2022 - Current
- Supervised team members to ensure high-quality service and adherence to operational standards.
- Trained new staff on menu knowledge, customer service techniques, and restaurant protocols.
- Coordinated with kitchen staff to streamline order delivery and enhance guest satisfaction.
- Implemented process improvements that increased efficiency during peak service hours.
- Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
Line Cook
Empire Square
Wevertown, NY
08.2021 - 06.2022
- Prepared ingredients and menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
- Collaborated with kitchen staff to execute orders efficiently during peak service hours.
- Created recipes for menu
Prep Cook
Chef Prep Meals
Louisville, KY
11.2020 - 08.2021
- Operated kitchen equipment safely and efficiently to support food preparation tasks.
- Maintained cleanliness and organization of workstations, adhering to sanitation protocols.
- Assisted chefs in recipe execution, following detailed instructions for consistency in dishes.
- Collaborated with team members to streamline food prep processes, enhancing workflow efficiency.
Education
Culinary Arts
Sullivan University
Louisville, KYHigh School Diploma -
Plainfield South High School
Plainfield, IL05.2019
Skills
- Employee training
- Inventory control and record keeping
- Continuous improvement
- Problem-solving
- Issue resolution
- Shift paperwork completion
- Workplace safety
Timeline
Shift Supervisor
Puttshack
03.2025 - Current
Lead Server
First Watch
07.2022 - Current
Line Cook
Empire Square
08.2021 - 06.2022
Prep Cook
Chef Prep Meals
11.2020 - 08.2021
Culinary Arts
Sullivan University
High School Diploma -
Plainfield South High School