Ja’Cayla Strickland
Chattanooga,TN
Summary
Recent business graduate with a solid foundation in management, marketing, and operations. Practical experience in customer service and leading teams. Proficient in communication, conflict resolution, and achieving business goals. Excited to contribute proactive approach and leadership capabilities to a vibrant organization.
Overview
3
3
years of professional experience
Work History
Server
Skybar Lounge
06.2024 - 10.2024
- Customer service: Greeting customers, providing excellent customer service, and ensuring customer satisfaction
- Taking orders: Taking food and drink orders, and ensuring customers receive their orders
Account Expert
T-Mobile
02.2023 - 04.2024
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
Project Coordinator - Personal Assistant
11.2021 - 02.2022
- Responsible for ensuring the schedule, budget and details of a given task are well organized.
- Communicate with various departments to keep everyone on board about any changes to the project plan. Assumed responsibility
- Organize reporting, plan meetings and provide updates to project managers.
Education
Bachelor Of Business Administration And Management - Business Administration
Tennessee State University
12.2024
High School Diploma - undefined
Tyner High
06.2020
Skills
- Leadership & Team Management
- Strategic Planning
- Decision-Making
- Conflict Resolution
- Communication (Written & Verbal)
- Emotional Intelligence
- Adaptability
- Problem-Solving
- Time Management
- Delegation
- Motivating Teams
- Critical Thinking
LANGUAGES
English
Spanish
Awards
National Honor Society (2020), Beta Club (2020)
Timeline
Server
Skybar Lounge
06.2024 - 10.2024
Account Expert
T-Mobile
02.2023 - 04.2024
Project Coordinator - Personal Assistant
11.2021 - 02.2022
High School Diploma - undefined
Tyner High
Bachelor Of Business Administration And Management - Business Administration
Tennessee State University