Jacci Guidali
Phoenix,AZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Ulta Beauty
03.2016 - Current
- Conduct business analysis that results in exceeding sales,expense, profit and productivity goals
- Forecasting/adjusting payroll and scheduling associates to maximize productivity and workload
- Effectively communicate store and salon strategy in alignment with company initiatives
- Execute performance management process for 50+ direct report positions.
- Championing and modeling the organizations mission, vision and values
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams.
- Built positive and productive relationships with store and field leadership.
- Trained new employees on proper protocols and customer service standards
Co Sales Manager
Ulta Beauty
05.2014 - 03.2016
- Motivated and led retail and salon team to consistently deliver an exceptional guest experience
- Promoted and developed loyalty programs in salon and retail to achieve and exceed goals
- Ensured sales floor standards and procedures are communicated and maintained in a consistent manner.
- Attracting, hiring and retaining a diverse team of top talent
- Training, coaching and developing direct reports
Prestige Manager
Ulta Beauty
05.2012 - 05.2014
- Trained salon professionals on product knowledge and selling behaviors.
- Motivated and led skin therapist to achieve sales goals.
- Built relationships with customers and community to establish long-term business growth.
- Planned and executed in store events that delivered a unrivaled guest experience while exceeding sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Skin Therapist
Ulta Beauty
12.2010 - 05.2012
- Fostered friendly, warm, and exceptional customer experience.
- Grew sales by utilizing appropriate rebooking systems
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Established relationships with beauty advisor and brand partners to provide a well rounded guest experience.
Education
Aesthetics License -
Southwest Institute of Healing Arts
Tempe, AZ10.2010
Skills
- Leadership
- Strategic Planning
- Communication
- Coaching and Developing
- Problem Solving
- Multimillion-Dollar P&L Management
- Managing Operations and Efficiency
Timeline
General Manager
Ulta Beauty
03.2016 - Current
Co Sales Manager
Ulta Beauty
05.2014 - 03.2016
Prestige Manager
Ulta Beauty
05.2012 - 05.2014
Skin Therapist
Ulta Beauty
12.2010 - 05.2012
Aesthetics License -
Southwest Institute of Healing Arts