JACDEL FELIZ
Corona,NY
Summary
Organized Surgical coordinator who can complete complex scheduling duties in a fast-paced environment. Ability to conduct patient assessment and history to determine admission, determining operational urgency and completing follow-up appointments and testing.
Specialized in adjusting to quick changes in availability and timing to ensure accurate scheduling .
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
New York Cancer And Blood Specialists
01.2022 - 11.2023
- Correlated with primary care physicians for medical clearance.
- Confirmed insurances, authorizations and medical clearances.
- Fill out any FMLA/disability/medical clearance forms for patient.
- Thoroughly explained procedure /treatments and nursing care to patients and / family.
- Triage /schedule all recommended radiology / specialist appointments prior to surgery / treatment
- Synchronized resources, equipment and personnel to facilitate excellent patient care
- Performed secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- Reviewed all insurance forms for accuracy including CPT and ICD9 codes prior to booking sheet submission
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Prepared all surgical schedules including Block times provided for 4 Oncology Surgeons within 2 hospitals and 3ambulatory surgery facilities.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Manage surgical scheduling process and provide compassionate care to all patients .
- Ensure Prior approval requirements are obtained and collect patients responsibility prior to all procedures
- Provide all pre op and post op instructions ,medication refills and answer all related questions .
- Coordinated all Chemo/Iron infusion appointments
Surgical Coordinator
Comprehensive Spine and Pain Center
04.2016 - 12.2021
- Schedules office and hospital based medical procedures (ex: PRP platelet-rich –plasmas, Spinal Cord Stimulator Implants / trials ,Stem Cell, percutaneous discectomy,Trigger point injections, and joint injections
- Schedules diagnostic imaging tests to be completed ( Mri ,Ct-scans , X-rays ) utilizing appropriate scheduling code
- Interface with appropriate Medical vendors (REP) staff to ensure all necessary equipment will be on site for office and hospital procedures including scheduling with contracted anesthesia groups
- Enters notes/special instructions needed for scheduling in electronic medical record
- Effectively utilizes clinical knowledge when determining if appointment is consistent with a diagnosis/indications indicated by a provider
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed
- Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed
- Ensures patients have proper medical clearance and pre-surgical testing as needed
- Completes pre-procedure phone calls and confirms appointment times with patients, Medical team and Reps via telephone
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time procedure is scheduled
Front desk supervisor
Bronx Medical Diagnostics
11.2011 - 09.2014
- Utilized EMR system to record patient medical history, vitals, diagnostic reports and other relevant medical information
- Handled insurance verifications, accurately confirming benefit and eligibility of Major Medical, No Fault and Workers Comp Insurances
- Coordinating telephone depositions, court testimonies, and narrative reports
- Oversaw front desk duties such as patients registration, co-pay & deductible collection, scheduling, handling faxes and attending patients with medical documentation requests
- Supervised patients in recovery after procedures gauging pain relief , and discharging patients
- Clarification of No- Fault , Workers comp,& Private insurance
Education
Associate Degree -
Plaza College
Skills
- * Microsoft Word
- *Microsoft Excel
- *Allscripts EMR Suite
- *Microsoft Power Point2000
- *Quick Books
- *NextGen System
- *E-clinical110
- *CeNtricity G4
- *Onco EMR
- *Prime Rx
- *Microsoft Outlook
- * 55WPM*
- *IMS Clinical
- *Bilingual English & Spanish
- *Able to effectively prioritize work on daily basis
- *Ability to multitask and excellent communication skills
- *Highly organized
Timeline
Surgical Coordinator
New York Cancer And Blood Specialists
01.2022 - 11.2023
Surgical Coordinator
Comprehensive Spine and Pain Center
04.2016 - 12.2021
Front desk supervisor
Bronx Medical Diagnostics
11.2011 - 09.2014
Associate Degree -
Plaza College
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