Jace JONES
Austin,TX
Summary
Customer-focused service professional with a strong record in high-volume environments and rapid promotion to Shift Manager. Expertise in creating welcoming experiences, resolving issues effectively, and enhancing team operations under pressure. Committed to using my communication skills in a Front Desk role.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Manager
JUICE LAND
Austin, TX
03.2025 - Current
- Provided attentive service by answering questions, processing orders, and addressing concerns.
- Resolved customer issues calmly, understanding needs and delivering appropriate solutions.
- Promoted to shift manager within a few months, assuming greater responsibilities for customer service and operations.
- Operated Toast food systems to process orders and payments accurately and efficiently.
- Led team during peak periods by organizing shift responsibilities and supporting staff.
- Managed store orders and day-to-day operations to ensure proper stocking and organization.
- Maintained clean, organized environment while balancing operational and service tasks.
Smoothie & Food Crew
KALE ME KRAZY
Austin, TX
09.2024 - 01.2025
- Delivered direct customer service in fast-paced environment, processing payments and orders accurately.
- Maintained positive attitude while managing customer-facing responsibilities during peak periods.
- Communicated with customers professionally, addressing individual requests and inquiries effectively.
- Collaborated with team to ensure smooth service and enhance overall customer experience.
- Supported daily operations by keeping work area organized and assisting teammates as required.
Education
High School Diploma -
Vandegrift High School
Austin, TXSkills
- Customer Service
- Guest Relations
- Professional Communication
- Conflict Resolution
- Problem Solving
- Cash & Transaction Handling
- Point-of-Sale Systems
- Team Leadership
- Organization & Attention to Detail
- Multitasking
- Working in Fast-Paced Environments
- Adaptability
- Dependability
Certification
CPR Trained
Timeline
Shift Manager
JUICE LAND
03.2025 - Current
Smoothie & Food Crew
KALE ME KRAZY
09.2024 - 01.2025
High School Diploma -
Vandegrift High School