Jace LaCook
Blue Ridge,TX
Summary
Dynamic Service Specialist with a strong focus on customer service, inventory management, and team collaboration. Demonstrated ability to train staff and enhance store operations, leading to improved customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Specialist
Brookshire's Grocery
Leonard, Texas
04.2020 - 05.2026
- Assisted customers with product inquiries, ensuring satisfaction through personalized service.
- Managed inventory levels and restocked shelves.
- Trained new staff on customer service protocols and store procedures, enhancing team readiness and service quality.
- Collaborated with team members to enhance store operations and efficiency.
- Conducted regular inspections to maintain cleanliness and organization in the store.
- Demonstrated product knowledge to help customers make informed decisions.
- Processed transactions accurately at the checkout counter efficiently.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Cultivated positive customer relationships through attentive interactions and effective issue resolution.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Operations Manager
Brookshire's Grocery
Leonard, Texas
08.2021 - 02.2022
- Managed daily operations, enhancing workflow and operational efficiency.
- Oversaw inventory management, tracking stock levels and replenishment needs.
- Coordinated staff schedules, optimizing labor resources and improving service quality.
- Analyzed store performance data to identify areas for process improvement and cost reduction.
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Education
Kinesiology
East Texas A&M University
Commerce, TX12-2026
Kinesiology
Grayson College
Denison, TXSkills
- Customer service
- Team collaboration
- Employee training
- Project management
- Equipment maintenance
- Effective communication
- Inventory management
- Data analysis
Timeline
Operations Manager
Brookshire's Grocery
08.2021 - 02.2022
Service Specialist
Brookshire's Grocery
04.2020 - 05.2026
Kinesiology
East Texas A&M University
Kinesiology
Grayson College