Jace Maly
Highland Heights,OH
Summary
Motivated Food Service Worker with a strong work ethic and work station experience at The Popcorn Shop. Skilled in food preparation and assembly, I excel in fast-paced environments while fostering positive customer relationships. Committed to upholding food handling standards and enhancing service quality through effective teamwork and attention to detail. I am friendly and welcoming, with a keen ability to create a positive and inviting atmosphere. I possess strong communication skills and a knack for efficiently managing reservations and seating arrangements, traits acquired while working at Cuoco Bello. I am dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Cuoco Bello
06.2025 - 04.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover and guest flow for a restaurant seating over 30 people.
- Assisted with menu explanations, enhancing customer dining experience through knowledge sharing.
- Trained new host staff on procedures, fostering a collaborative team environment.
- Organized dining area for cleanliness and readiness, promoting positive first impressions.
- Monitored wait times and communicated updates to guests effectively, reducing frustration.
- Handled customer inquiries and complaints professionally, maintaining high service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food Service Worker
The Popcorn Shop
04.2024 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Andrews Osborne Academy
Willoughby Hills, OH05-2026
Skills
- Food assembly
- Work station setup
- Order review
- Cash handling experience
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Interests
- I like trying new recipes and food trends
- Learning new cooking techniques and expanding my culinary skills
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Participate in swimming and biking, as recreational activities to maintain physical fitness
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Restaurant Hostess
Cuoco Bello
06.2025 - 04.2026
Food Service Worker
The Popcorn Shop
04.2024 - 08.2024
High School Diploma -
Andrews Osborne Academy