Adept at developing tracking metrics, overseeing projects and working with representatives of all departments to develop accurate budget and forecast proposals. Good interpersonal, communication and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Wine Sales Associate
Total Wine & More
Cedar Park, TX
10.2022 - Current
Greet customers to determine wants or needs.
Study wine and wine making and assist guests with recommendations based on their preferences and budget.
Assistant Manager
Garden at The Summit
Georgetown, Texas
10.2021 - 10.2022
Recruited and trained new employees to meet job requirements.
Analyzed business performance data and forecasted business results for upper management.
Directed and led employees, supervising activities to drive productivity and efficiency.
Director of Performance Analytics
Hilton Workforce Performance
Austin, TX
02.2019 - 11.2020
Planned, administered and controlled labor budgets and forecasts for four Hilton Hotels in Texas totaling 2,618 rooms.
Led weekly labor review and forecast meetings for each property.
Led each of my properties to achieve better than budgeted labor results.
Conducted quarterly performance reviews and audits of Hilton Hotels throughout the United States.
Achieved and maintained forecast accuracy within 3% variance goal for all of my properties with a total payroll of $24.2M.
General Manager
Hotel RL Washington, DC
Washington, DC
10.2017 - 11.2018
Recruited, trained and empowered employees to achieve key performance indicators.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Responded to all guest reviews.
Led and coordinated $300K infrastructure renovations.
Rooms Division Manager
Hilton Alexandria Mark Center
Alexandria, VA
06.2009 - 10.2017
Oversaw recruiting, interviews and new employee hiring.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Responded to and resolved guest issues or complaints.
Developed and implemented labor productivity review and improvement program resulting in a 22% improvement in Housekeeping productivity.
Education
Post Graduate Program - Data Science And Business Analytics
University of Texas At Austin
Austin, TX
08.2021
Bachelor of Arts - Japanese
University of California, Berkeley
Berkeley, CA
03.1983
Skills
Computer Proficiency and Microsoft Office
Advanced knowledge of lookup tables, pivot tables and charts, dynamic arrays and charts, dashboards and basic macros
Documentation and Reporting
Information Analysis
Timeline
Wine Sales Associate
Total Wine & More
10.2022 - Current
Assistant Manager
Garden at The Summit
10.2021 - 10.2022
Director of Performance Analytics
Hilton Workforce Performance
02.2019 - 11.2020
General Manager
Hotel RL Washington, DC
10.2017 - 11.2018
Rooms Division Manager
Hilton Alexandria Mark Center
06.2009 - 10.2017
Post Graduate Program - Data Science And Business Analytics