Jack Brennen
East Marion
Summary
Experienced with hospitality as well as wine sales.
Interest in customer education and contributing to the buying experience. Utilizes in-depth product knowledge and effective communication skills to build lasting client relationships. Track record of successfully managing inventory and fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wine Sales Associate
Sparkling Pointe Vineyards & Winery
05.2022 - Current
- Recommended wines to guests based on preferences and overall knowledge
- Explained to guests the process of winemaking
- Assisted during special events
- Delivered smooth and timely service to guests
- Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to theft or spoilage.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Demonstrated strong product knowledge when assisting guests at tasting events.
- Conducted private wine tastings for 10+ guests
- Cash handling & customer service
Bakery Clerk
Uncle Giuseppe's Marketplace
05.2020 - 05.2022
- Decorated cakes and various baked goods
- Assisted customers at the counter
- Took orders for custom cakes
Crew Member
McDonald's
06.2018 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Hospitality And Hotel Management
University of New Hampshire
Durham, NH05.2025
Skills
- Product presentation
- Customer relationship building
- Attention to detail
- Wine tasting organization
- Wine pairing proficiency
- Customer service
- Store operations
- Microsoft Word proficient
- Microsoft Excel proficient
Certification
- TIPS On-Premise Alcohol Server Training
- Hospitality Beverage Specialist
- ServSafe
- First Aid & CPR
Experience
Teaching Assistant – HMGT 771: International Wine & Beverage
University of New Hampshire, Paul College | Spring 2025
- Assisted in instructing students on wines and beverages, including tastings and service techniques.
- Facilitated discussions on wine varietals, food pairings, and industry trends.
- Supported grading, course preparation, and student engagement activities.
- Guided tasting sessions to enhance student learning.
- Lectured about Italian wines
Timeline
Wine Sales Associate
Sparkling Pointe Vineyards & Winery
05.2022 - Current
Bakery Clerk
Uncle Giuseppe's Marketplace
05.2020 - 05.2022
Crew Member
McDonald's
06.2018 - 10.2020
- TIPS On-Premise Alcohol Server Training
- Hospitality Beverage Specialist
- ServSafe
- First Aid & CPR
Bachelor of Science - Hospitality And Hotel Management
University of New Hampshire
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