Local, upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge.
I am currently working with Tobin James in the tasting room as a wine educator, host, and shipping coordinator. I facilitate sales and wine club sign-ups daily, as well as make the tasting experience feel fun, educational, and welcoming. I also maintain knowledge of San Luis Obispo County within the industry, providing customers with local knowledge.
At Union Sacre, I gained knowledge of French wines and demonstrated that knowledge to customers, utilizing origin, type, vintage, and flavor profiles. I maintained knowledge of current wines, vintages, and pricing. I participated in weekly team meetings to discuss sales goals and strategies. I provided excellent customer service by responding to inquiries and complaints. I also assisted in training new staff in procedures for the company.
At Peachy Canyon Winery, I assisted the tasting room and events manager with various tasks. I assisted in the implementation of staff training procedures and initiatives. I have maintained tasting room operations, including inventory and cash handling, and provided exceptional customer service to guests by answering questions, giving wine recommendations, and addressing complaints. I also assisted in organizing customer events, such as club pick-up parties and weddings. I conducted regular tastings for customers knowledgeable about the wines and the winemaking technique. Using the Microsoft suite, I managed daily tasting room activities, such as scheduling staff members and administrative tasks. I helped track sales on a weekly basis to analyze trends, as well as monitored customer feedback to identify areas of improvement within the tasting room.