Jacelle Spillett
Gresham,OR
Summary
Passionate and hardworking team leader with 5+ years of customer service experience in retail, food service, and hospitality. Seeking a full-time position with a local business.
Overview
7
7
years of professional experience
Work History
Stockroom and Visuals Lead
COACH
Troutdale, OR
05.2022 - 06.2024
- Processed, back-stocked, and displayed new product
- Received shipment and transfers
- Planned and mapped out floorset for new releases and updated the flow of store product to help drive sales
- Prepared weekly shipment reports, release schedules, as well as visual and pricing updates
- Supported sales team by ringing up costumers, greeting, and providing customer service on the sales floor
- Picked and packed up to 100 online orders a day
- Preformed daily opening and closing tasks
- Pulled and rang up bulk buyer orders
Lead Supervisor
Tommy Hilfiger
Troutdale, OR
11.2020 - 04.2022
- Greeted and informed all guests of our current store promotions and loyalty program discounts
- Operated registers for cash and credit card transactions
- Opened and closed store and registers
- Routinely recovered and cleaned store
- Directed store projects and tasks regarding marketing, merchandising, and store operations
- Received, processed, and displayed new product
- Pulled and rang up bulk buyer orders
- Approved weekly payroll
Lead Supervisor
Cold Stone Creamery
Gresham, OR
04.2019 - 07.2020
- Greeted and served customers
- Opened and closed store and registers
- Operated registers for cash and credit card transactions
- Took to-go orders by phone and online
- Directed employees on store projects and tasks
- Assisted with interviewing, hiring, and training process of new employees
- Made fresh ice cream and waffles daily
- Made and decorated ice cream cakes, cookies, and cupcakes
- Performed cleaning and stocking duties
Hostess
Heidi's Of Gresham
07.2017 - 05.2018
- Greeted and assigned guests to tables suitable for needs and restaurant section rotation
- Operated cash register for cash and credit card transactions
- Reconciled receipt totals, cash and credit payments at the end of every shift
- Took reservations and to-go orders by phone
- Answered customer questions about hours, seating, wait times and menu information
- Supported servers, food runners and bussers with keeping dining area ready for guests
- Cleaning, meal prep, and various side work
Education
High School Diploma -
Metro East Web Academy
Gresham, OR08.2022
Skills
- Time management
- Customer service
- Project management
- Detail-oriented
- Ability to work under pressure
- Upselling products and services
- Shrinkage prevention
- Proficient in Microsoft Word, Powerpoint, Excel and Outlook
- Cash Handling and POS system operations
References
- Lindsay Kelley, COACH store manager (816) 416-9653
- Silver Cruz, COACH assistant store manager (408) 607-7231
- April Saenz, Tommy Hilfiger store manager (805) 620-8797
- Troy Haugen, Cold Stone Creamery franchise owner (503) 951-7105
- Valerie Karpova, Cold Stone Creamery general manager (503) 858-9402
- Dana Rickman, Heidi's of Gresham general manager (971) 302-3398
Timeline
Stockroom and Visuals Lead
COACH
05.2022 - 06.2024
Lead Supervisor
Tommy Hilfiger
11.2020 - 04.2022
Lead Supervisor
Cold Stone Creamery
04.2019 - 07.2020
Hostess
Heidi's Of Gresham
07.2017 - 05.2018
High School Diploma -
Metro East Web Academy