Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacelyn Lanham

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at McCoy's Building Supply. Leveraged strong communication and money handling skills to efficiently process transactions and resolve issues, boosting store efficiency. Demonstrates exceptional reliability and a commitment to outstanding customer assistance, contributing to positive customer relations and operational success.


Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

McCoy's Building Supply
09.2023 - 12.2023

Job Summary:

The cashier will assist customers by processing monetary transactions at the cash register and provide general store support as outlined below.


Duties/Responsibilities:

  • Greets customers as they enter the location.
  • Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
  • Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
  • Assists customers with locating products, questions about products or prices, and use of products.
  • Organizes and maintains work areas, including customer transaction tickets.
  • Ensures accurate transactions by balancing the cash register and sales at the beginning and end of each shift.
  • Processes returns and exchanges according to store policy.
  • Assists customers in resolving complaints, including escalating them to management when appropriate.
  • Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.

Hostess & Togo Specialist

Woodsons Local Tap + Kitchen
09.2018 - 08.2023


Job Summary:

Greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus and shows them to their seats.


Responsible for accurate cash handling. Packs TOGO and catering orders. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area and packages orders.


Duties/Responsibilities:

  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Assembled small and large food orders and packed them neatly into take-out bags.

Education

High School Diploma -

Grand Oaks High School
Spring, TX 77386
05.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Money Handling
  • Reliability and punctuality
  • Order Taking
  • Written and verbal communication
  • Time management skills
  • Customer Relations
  • Basic Math Competence
  • Product Knowledge

Certification

  • Texas Alcoholic Beverage Commission License - 2024 - 2026
  • Texas Food Handler License - 2024 - 2026

Timeline

Cashier

McCoy's Building Supply
09.2023 - 12.2023

Hostess & Togo Specialist

Woodsons Local Tap + Kitchen
09.2018 - 08.2023

High School Diploma -

Grand Oaks High School
Jacelyn Lanham