Jacelyn Martinez
Los Angeles,CA
Summary
Demonstrated expertise in fostering strong client relationships, ensuring discretion, and driving creative solutions. I am a detail-oriented team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Member Relations Manager
Soho House & Co
2022.06 - 2024.07
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new members.
- Strengthened member relationships by maintaining regular communication and addressing concerns promptly.
- Maintain a constant presence in the club, being the ‘face’ of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you with any questions or concerns if be.
Server
Soho House & Co
2021.02 - 2022.06
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Production Assistant
Universal Studios Hollywood
2019.09 - 2020.03
- Assist the performers to get out to set location on time
- Help guest with taking of photos and/or answer general questions.
- Maintain a good time keeping for performers.
- Actively maintain the safety and wellbeing of the performers as well as the guest.
- Fulfill the standard care and maximize the guest experience while at the park.
Education
Associate of Arts - Film & Television Production
University of Southern California
Los Angeles, CA05.2023
Skills
- Relationship building and management
- Salesforce
- Client satisfaction-driven
- Discretion and Confidentiality
- Native Spanish fluency
- Creative solutions
Timeline
Member Relations Manager
Soho House & Co
2022.06 - 2024.07
Server
Soho House & Co
2021.02 - 2022.06
Production Assistant
Universal Studios Hollywood
2019.09 - 2020.03
Associate of Arts - Film & Television Production
University of Southern California
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