Tahneia Berry
Miramar,FL
Summary
Driven by a passion for customer engagement and business. My strategic approach to contract negotiation and client needs assessment significantly contributed to long-term partnerships and organizational success.
Overview
14
14
years of professional experience
Work History
Member Relations Manager
Miramar Pembroke Pines Rgnl Chamber of Commerce
Pembroke Pines, FL
03.2024 - Current
- Maintained detailed records of all chamber members interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with chamber members through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new members guiding them through product setup and training procedures.
- Strengthened members relationships by maintaining regular communication and addressing concerns promptly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Served as primary point-of-contact for questions or concerns from members during ongoing projects.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective members.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Programs and Events Coordinator
Greater Hollywood Chamber of Commerce
Hollywood, Fl
08.2020 - 03.2024
- Acted as Staff Liaison to assigned Chamber Committees; provides Events Director with support and back-up, as assigned, and works with the President on hospitality-related community
- Made follow up telephone calls to determine attendance, as necessary
- Maintained schedules of meetings of Chamber working groups and committees
- Coordinated meeting/event dates to avoid conflicts
- Drafted agendas for all assigned committee meetings for review by Committee Chair, as well as the Director or President, and distributes final version to all committee members, along with action items from previously concluded meetings
- Maintained original copies of all meeting agendas and attendance records - properly filed in Chamber
- Worked with Committee Chairs to draft event budgets, Project Proposals, and timelines for assigned events; reviews with Director of Events and Programs
- Promoted all assigned events by sending email invitations via email to sponsors and past attendees, as well as via ChamberMaster to committee members and interfaces with the social media & Communications Team
Marketing & Trade Show Coordinator
Ricoma International
Doral, FL
06.2017 - 08.2020
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Assisted design team by creating engaging brochures and flyers to use for promotional materials and distribution.
- Coordinated public relations activities, securing positive press coverage for company initiatives
- Contributed to increased sales figures by effectively promoting company products and services at trade shows.
- Developed lasting business relationships through effective networking at industry events.
- Enhanced brand visibility by collaborating with marketing teams to create engaging promotional materials.
- Managed successful trade shows by coordinating with vendors, sales teams, and event staff.
- Increased booth traffic by designing visually appealing and informative trade show displays.
- Provided ongoing support to sales teams during trade shows, ensuring they had the necessary resources to close deals successfully.
- Conducted post-event evaluations to gather feedback from attendees, using insights gained to inform improvements for subsequent shows.
- Facilitated communication between exhibitors, venue staff, and attendees for seamless event execution.
- Established strong relationships with key industry partners, creating long-lasting collaborations on multiple projects.
Marketing and Public Relations Administrator
Granite Transformations
Miramar, FL
04.2014 - 06.2017
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Implemented corporate social responsibility initiatives that positively impacted both local communities and the company''s image.
- Generated sales leads by organizing and participating in franchise trade shows and networking events.
- Supported business growth by identifying opportunities for expansion within existing markets or entry into new ones.
- Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
- Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
- Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
- Increased overall revenue with targeted marketing strategies tailored to local markets.
- Attended and participated in scheduled departmental and company meetings.
- Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
Marketing and Sales Manager
Fiscal Services
Miramar, FL
07.2010 - 04.2014
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
- Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
- Optimized sales processes with streamlined customer relationship management strategies.
- Developed new business partnerships for enhanced market reach and revenue generation.
- Created comprehensive sales training programs, empowering team members to excel in their roles and contribute to company growth.
- Implemented data-driven decision-making processes, analyzing metrics to refine marketing efforts and drive results.
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Coordinated public relations efforts including press releases which garnered significant media coverage.
Education
Communication Studies
Florida Atlantic University
Boca Raton, FLSkills
- Client Needs Assessment
- Salesforce
- Contract Negotiation
- Customer Engagement
- Relationship building and management
- Business growth strategies
- Customer Relationships
- Strategic Planning
Timeline
Member Relations Manager
Miramar Pembroke Pines Rgnl Chamber of Commerce
03.2024 - Current
Programs and Events Coordinator
Greater Hollywood Chamber of Commerce
08.2020 - 03.2024
Marketing & Trade Show Coordinator
Ricoma International
06.2017 - 08.2020
Marketing and Public Relations Administrator
Granite Transformations
04.2014 - 06.2017
Marketing and Sales Manager
Fiscal Services
07.2010 - 04.2014
Communication Studies
Florida Atlantic University