Michael Marsh
Heber,UT
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Member Relations Manager
Jackson's Hideaway
11.2021 - Current
- Work effectively and proactively in busy country club accommodating 100 members and guests.
- Work with POS system to place orders and manage bills for over 100 members.
- Develop promotional campaigns to attract new customers and increase brand awareness.
- Maintain and create relationships with key investors, partners, and customers to build loyalty and repeat business
- Train and supervise staff to consistently exceed performance goals and customer service standards.
- Organize and oversee special events such as holiday parties, birthday parties, and on and off premise special events.
Server
Twisted Fern
11.2018 - 11.2020
- Provided Food and Beverage service with an average of 200 covers per night.
- Cultivated a friendly, professional relationship with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Suggested wine pairings to go with specific menu items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Ski Instructor
Vail Resorts
10.2018 - 04.2019
- Worked with groups of all ages and abilities to deliver world class service to all guests
- Created a fun and safe learning environment for all clients
- Offered constructive feedback to clients to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
Education
Bachelor of Arts - Strategic Communications.
High Point University
High Point, NC05.2018
Skills
- Multitasking Abilities
- Time Management
- Interpersonal Communication
- Member Retention
- Inventory Management
- Sales Development
Timeline
Member Relations Manager
Jackson's Hideaway
11.2021 - Current
Server
Twisted Fern
11.2018 - 11.2020
Ski Instructor
Vail Resorts
10.2018 - 04.2019
Bachelor of Arts - Strategic Communications.
High Point University
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