Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

KELLI M. MIKES

Arvada,US

Summary

Results-driven sales professional with expertise in client relations, team leadership, and product sales. Proven ability to drive revenue growth, enhance customer satisfaction, and build lasting relationships through strategic problem-solving, and effective communication. Skilled in presenting medical solutions, educating healthcare professionals, and executing sales strategies. Eager to apply expertise in customer engagement and market development to drive success in medical device sales and patient care advancements.

Overview

6
6
years of professional experience

Work History

Member Relations Manager

The Vets Mobile
, US
01.2023 - 01.2025
  • Promoted to Member Relations Manager supervising retention agents and support staff, providing coaching, training, and performance oversight to ensure exceptional member service
  • Develop and implement strategies to improve member retention, address escalations, and enhance overall client satisfaction
  • Streamline processes, ensure adherence to company policies, and support agents in delivering accurate membership guidance and resolutions
  • Promoted to Team Lead of Membership responsible for leading a team of 5 to deliver superior customer experience
  • Developed retention strategies and training guides, boosting retention rates by 59%
  • Direct and mentor team in projects, training, and SOP documentation
  • Promoted to Retention Agent responsible for delivering superior customer experiences, resolving concerns and maintaining client loyalty
  • Streamlined services: appointments, prescriptions, payments, and meticulous documentation of all communications and client feedback
  • Veterinary Technician responsible for assisting vets in the field with mobile pet care and selling membership subscription services and wellness programs
  • Assisted vets in mobile pet care performing diagnostic medical tests to identify and treat animal injuries and illnesses
  • Achieved #1 Technician subscription sales in US, 2023

Veterinary Technician

CHEYENNE MOUNTAIN ANIMAL HOSPITAL
Colorado Springs, US
04.2021 - 11.2022
  • Responsible for conducting detailed consultations to ensure accurate treatment and establish strong client relationships
  • Coordinated patient appointments, optimizing clinic workflow efficiency, boosting revenue by promoting services/products at check-out
  • Built strong client relationships via thorough consultations & enhanced client satisfaction by adeptly managing front-desk duties

Community Leasing Agent

West Edge Apartments
Colorado Springs, US
07.2019 - 04.2021
  • Responsible for assisting prospective tenants with leasing process ensuring a superior customer experience
  • Led property tours, effectively showcasing units and amenities
  • Managed scheduling repairs promptly, enhancing tenant satisfaction and experience
  • Conducted market research on rental trends and competitor pricing, collaborating on marketing strategies

Education

Bachelor of Science - Biology

UNIVERSITY OF COLORADO
Colorado Springs
01.2021

Skills

  • Excel
  • Google Docs & Sheets
  • Microsoft Office Product Suite
  • Salesforce
  • Slack
  • Stripe
  • Tableau
  • Zendesk

Volunteer Experience

  • Therapeutic Riding Center, Assisting children with special needs in horseback sessions to promote confidence and well-being.
  • Tri-Lakes Cares Food Bank, Coordination volunteer to provide canned goods to those in need.

Timeline

Member Relations Manager

The Vets Mobile
01.2023 - 01.2025

Veterinary Technician

CHEYENNE MOUNTAIN ANIMAL HOSPITAL
04.2021 - 11.2022

Community Leasing Agent

West Edge Apartments
07.2019 - 04.2021

Bachelor of Science - Biology

UNIVERSITY OF COLORADO

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KELLI M. MIKES