Jacen Murrell
Murfreesboro,TN
Overview
1
1
year of professional experience
Work History
Medical Assistant
Get Well Clinic
Murfreesboro, Tennessee
08.2024 - 05.2025
- Customer Service & Communication: Built trust with patients through clear communication and active listening, ensuring positive experiences, and repeat visits.
- Organization and efficiency: Coordinated daily schedules, reducing wait times, and improving office workflow.
- Problem-Solving: Resolved scheduling conflicts and patient concerns quickly to maintain smooth operations.
- Teamwork and Leadership: Collaborated with doctors and office staff to streamline processes, contributing to a more productive work environment.
- Attention to Detail: Maintained accurate records and documentation in a fast-paced, regulated environment.
- Revenue Growth: Proactively contacted patients by phone to encourage follow-up visits and procedures, directly contributing to increased clinic revenue.
- Marketing Collaboration: Partnered with the clinic manager to brainstorm and implement marketing ideas to boost visibility and attract new patients.
- Process Improvement & Organization: Spearheaded the first major re-organization of medical supplies in years, creating an efficient system that reduced time wasted, and improved staff productivity.
- Operational Leadership: Identified inefficiencies in patient flow and office setup, introducing solutions that streamlined operations and supported a higher patient volume.
- Customer Engagement: Acted as the first point of contact for patients, building trust, and ensuring a welcoming experience that supported retention and repeat visits.
Education
Some College (No Degree) - Business Finance
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service
- Team collaboration
- Problem resolution
- Attention to detail
- Process improvement
- Operational efficiency
- Entrepreneurial personality
- Business marketing
- Business development
- Entrepreneurial leadership
Interests
- 10 months experience of building my own financial education business
- 300+ hours of self-taught web development
- 150+ hours of self-taught, Ai-assisted code development
- 100+ hours watching business education media
- 30+ hours watching sales education media
- Read $100M Offers, $100M Leads, $100M Money Models by Alex Hormozi
Timeline
Medical Assistant
Get Well Clinic
08.2024 - 05.2025
Some College (No Degree) - Business Finance
Middle Tennessee State University
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