Jacenthia Burks
MainStreet Rural Health
Hampton ,USA
9
years of professional experience
Work History
Health Navigator
2 Years 4 Months- Help patients navigate the healthcare system and get the care they need.
- Help coordinate care between providers and ensure patients receive the best possible care.
- Provide non-clinical support and resources to patients, such as connecting them to services and insurance options, also help with logistical barriers like scheduling appointments.
- Mentored junior staff on best practices in patient navigation and community outreach strategies.
- Advocated for patients' needs, ensuring equitable access to necessary health services and support programs.
- Developed individualized health plans through comprehensive assessments and community resource evaluations.
- Educated patients on navigating healthcare systems to improve service utilization and compliance.
- Analyzed data trends to identify barriers in care access, leading to targeted intervention initiatives.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Increased patient compliance with treatment plans through motivational interviewing techniques and tailored interventions.
Property Manager
2 Years 1 Month- Established positive tenant relations through effective communication and timely resolution of concerns.
- Enforced lease agreements and ensured compliance with all rental property regulations.
- Coordinates problem resolution and personal account reconciliations.
- Coordinated and oversaw property maintenance activities to ensure a safe and well-maintained environment for tenants.
- Implemented innovative marketing strategies to attract and retain tenants.
- Provided administrative work.
- Managed all aspects of facilities, including maintenance, repairs, and vendor relationships.
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Coordinated maintenance requests, optimizing response times and contractor performance.
- Developed budgets, monitoring expenses to achieve financial targets and operational efficiency.
- Implemented marketing strategies, increasing property visibility and attracting prospective tenants.
- Conducted regular property inspections, identifying issues and implementing corrective actions proactively.
- Analyzed market trends, informing strategic decisions for property management improvements.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Quality Specialist
9 Months- Reviewed and analyzed documents to ensure accuracy and compliance with company standards.
- Utilized computer systems to monitor and analyze quality control processes, ensuring adherence to standards and specifications.
- Executed quality control tests and inspections using specialized software applications to identify deviations and defects.
- Managed databases and electronic documentation systems to track quality control metrics, including product specifications, test results, and corrective actions.
- Performed quality assurance checks to verify the functionality and reliability of finished products.
- Conducted meticulous inspections of products to confirm adherence to quality standards.
- Performed complex data entry and operated through many different computer programs.
- Investigated discrepancies and inaccuracies and promptly made corrections.
- Implemented and followed strict testing procedures to ensure the reliability and effectiveness of products.
- Reported instances of non-conformance promptly and effectively to maintain product quality.
- Obtained secret clearance for position.
- Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues, improving overall product integrity.
- Trained junior inspectors on best practices for quality control processes and inspection techniques.
- Analyzed inspection data to identify trends, driving continuous improvement initiatives within manufacturing operations.
- Oversaw the maintenance of testing equipment, ensuring calibration met industry standards for reliability and accuracy.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
Property Manager
3 Years 11 Months- Established positive tenant relations through effective communication and timely resolution of concerns.
- Enforced lease agreements and ensured compliance with all rental property regulations.
- Coordinated and oversaw property maintenance activities to ensure a safe and well-maintained environment for tenants.
- Implemented innovative marketing strategies to attract and retain tenants.
- Managed all aspects of facilities, including maintenance, repairs, and vendor relationships.
- Managed tenant relations, addressing concerns promptly to enhance satisfaction and retention.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Education
High School Diploma
Skills
Computer Hardware (4 years)
Manufacturing
Bookkeeping
Microsoft Excel
Microsoft Office
Microsoft Word
Management (5 years)
Accounts Receivable
Typing (10+ years)
Accounts Payable
Data collection
Quality assurance
Patient confidentiality
Care coordination
Resource navigation
Healthcare systems
Grief support
Medical recordkeeping
Community advocate
Medical billing
Teamwork
Teamwork and collaboration
Problem-solving
Multitasking
Reliability
Worker supervision
Excellent communication
Critical thinking
Organizational skills
Active listening
Team collaboration
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Visual inspection
Product inspection
Defect identification
Inspection documentation
Inspections and reviews
Quality processes
Materials testing
Packaging inspection
Safety procedures
Timeline
Health Navigator
MainStreet Rural Health
04.2024 - CurrentRead More
Property Manager
Platinum management
03.2022 - 04.2024Read More
Quality Specialist
Armtec Defense Technologies
06.2021 - 03.2022Read More
Property Manager
Lindsey Management
07.2017 - 06.2021Read More
Camden Fairview High School
High School Diploma
Read More