Jacey Babila-Durant
Renton,WA
Summary
Highly motivated employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, deliver friendly service, drive satisfaction and promote long-term loyalty. Making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Tukwila , Washington
10.2024 - 04.2025
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Olive Garden
Stockton, California
10.2023 - 09.2024
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customer needs promptly
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management
- Gained experience managing time and effectively multi tasking in a fast paced environment
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Hostess
Rainer Crawfish
Seattle, Washington
02.2022 - 10.2022
- Greeted guests warmly upon arrival and escorted them to their tables.
- Accurately recorded customer information into reservation system
- Managed the waitlist, ensuring that all parties were seated in a timely manner
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phones promptly to record and confirm reservations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
GED -
Individualized Graduation & Degree Program
Kent, WA09-2033
Skills
- Customer Service
- Point of Sale (POS) system operations
- Professional Appearance
- Order Accuracy
- Payment processing
- Effective customer upselling
- Speedy and efficient
- Positive and Outgoing
Timeline
Server
Olive Garden
10.2024 - 04.2025
Server
Olive Garden
10.2023 - 09.2024
Hostess
Rainer Crawfish
02.2022 - 10.2022
GED -
Individualized Graduation & Degree Program