Jacey Owens
Naperville,IL
Summary
Dedicated healthcare professional with over 9 years of experience in direct patient care and diagnostic imaging, demonstrating a strong commitment to delivering high-quality medical services. Expertise in utilizing various Epic applications to enhance patient management and streamline workflows. Proven ability to collaborate effectively with multidisciplinary teams, ensuring optimal patient outcomes and satisfaction. Passionate about leveraging skills and knowledge to contribute positively to healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Radiologic Technologist (RT[R])
Orthopedic Associates S.C.
10.2024 - Current
- Perform diagnostic imaging for up to 40+ orthopedic patients, ensuring accurate documentation and seamless integration of images into EClinical Works and PACS (Medstrat).
- Collaborate with orthopedic providers to support diagnosis and treatment planning through high-quality imaging.
- Assist staff with EMR navigation and IT system use.
- Ensure compliance with HIPAA and ALARA standards while maintaining excellent patient care.
- Process patient payments, scheduling, and CPT coding and billing
- Explained imaging procedures to patients, offering comfort and assistance.
- Participated in continuing education programs related to radiology.
- Repaired and troubleshot radiologic equipment.
- Trained and supervised new radiologic technologists and technicians.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Order and maintain supplies for clinic
Registered Radiologic Technologist (RT[R])
Northwestern Medicine Central DuPage Hospital
05.2023 - 02.2025
- Completed and documented diagnostic imaging exams for up to 50 patients daily, collaborating with providers to ensure accuracy in Epic workflows.
- Utilized PACS (Visage) and Epic for image review, chart integration, and patient data reconciliation.
- Ensure accurate charge capture and exam completion in Epic to support proper diagnosis.
- Trained and mentored new staff on Epic chart navigation, scheduling workflows, and imaging system integration.
- Extensive use of Epic for chart review, documenting flowsheets, and recording patient data to ensure timely updates for clinical teams.
- Partnered with nursing and providers to ensure safe and effective care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Patient Care Technician (PCT)
Northwestern Medicine
05.2017 - 05.2023
- Provided inpatient Med/Surg, ICU, ER, Neuro, and Cardiac support, including vitals, pre-op preparation, post-surgical care, and monitoring on 10+ patients per shift.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Conducted ongoing evaluation of patient outcomes to document success of interventions and strategies in relation to plan of care.
- Assisted patients through healthcare system by acting as patient advocate and navigator.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Investigated and resolved issues affecting hospital operations and patient care.
- Incorporated leadership skills by managing group of patients and directing members of health care team within scope of practice.
- Delivered exceptional care to patients by helping with mobility and daily living requirements.
- Monitored daily operations and implemented changes to maintain highest quality of care for each patient.
Education
Associate of Applied Science - Radiologic Technology
College Of DuPage
Glen Ellyn, IL05-2023
Skills
- Epic Systems: Scheduling, Chart Review, Flowsheets, Charge Capture, Imaging Integration, EMR / EHR, Patient data collection
- Imaging & IT Systems: Medstrat, Visage, PACS, Diagnostic Imaging Equipment
- Workflow Optimization: Training & onboarding staff, documentation accuracy, data reconciliation, CPT billing and coding, emergency response
- Clinical Support: Orthopedic workflows, surgical support, patient monitoring, pre-/post-op care
- Collaboration & Communication: Contact between providers, patients, and IT staff Medical terminology
- Information and Technology: Analytical and critical thinking, microsoft office proficiency, networking
- Personal Attributes: Task prioritization, detail oriented, interpersonal communication, relationship building
Certification
- ARRT Certification (R) – Current
- Illinois IEMA Medical Radiography License – Current
- BLS Certification – Current
Timeline
Registered Radiologic Technologist (RT[R])
Orthopedic Associates S.C.
10.2024 - Current
Registered Radiologic Technologist (RT[R])
Northwestern Medicine Central DuPage Hospital
05.2023 - 02.2025
Patient Care Technician (PCT)
Northwestern Medicine
05.2017 - 05.2023
Associate of Applied Science - Radiologic Technology
College Of DuPage
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