Jachai Fennell
Norfolk,Virginia
Quote
If I can help somebody as I pass along, if I can cheer somebody with a word or song, then my living will not be in vain
Rev. Dr. Martin Luther King Jr.
Summary
Aspiring, motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Night Auditor
Marriott
04.2024 - Current
- Reconciles the day’s financial transactions, including guest charges, payments, and room bookings.
- Prepares financial summaries, occupancy reports, and other data for management.
- Checks in late arrivals assists guests with inquiries, and handles any issues that arise overnight.
- Ensures the safety of the premises by monitoring the property and handling emergency situations.
- Organized and detail-oriented with a strong work ethic. Manages time efficiently to complete all tasks within deadlines.
Credit Risk Analyst
Capital One
03.2022 - 03.2023
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Optimized credit approval and collection processes, improving operational efficiencies.
Enrollment Specialist
Anthem
08.2021 - 02.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
- Coordinated and conducted orientations to promote understanding of coverage and options.
Benefits Analyst Supervisor
Conduent
03.2020 - 08.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Recommended successful approaches to help resolve complaints with salaries and classifications.
Liability Claims Adjuster
Geico
01.2019 - 03.2020
- Organized, planned and documented materials for loss claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
Disputes Specialist
Portfolio Recovery Associates
01.2018 - 01.2019
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Reduced chargeback rates by proactively addressing potential issues before they escalated into formal disputes.
- Supported management initiatives aimed at reducing overall dispute volumes through targeted interventions and policy adjustments.
Social Work Intern
Extreme Recovery
03.2017 - 02.2018
- Interviewed clients to assess needs and determine most suitable needs and services; developed and maintained positive relationships with clients to create safe and supportive environment.
- Offered community resource guidance to clients to meet family needs for assistance.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Obtain Intern hours towards associate degree completion of capstone project
Sales Associate
Old Navy
08.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Forever 21
10.2016 - 05.2017
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
McDonald's
10.2015 - 10.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Social Work
Norfolk State University
Norfolk, VA 08.2024 - Current
Associate of Science -
Tidewater Community College
Norfolk, VA 01.2022 - 05.2024
High School Diploma -
La Vernia High School
06.2015
Skills
- Proficient with computers and all computer programs
- Speaks confidently in public settings
- Excels in effective and positive communication
- Executes multiple tasks at once
- Delegates tasks effectively
- Listens attentively
- Multitasking and Organization
- Punctual and Dependable
- Resolving issues
- Recordkeeping
- Financial Management
Work Preference
Work Type
Full TimeImportant To Me
Company CultureTimeline
Bachelor of Science - Social Work
Norfolk State University
08.2024 - Current
Night Auditor
Marriott
04.2024 - Current
Credit Risk Analyst
Capital One
03.2022 - 03.2023
Associate of Science -
Tidewater Community College
01.2022 - 05.2024
Enrollment Specialist
Anthem
08.2021 - 02.2022
Benefits Analyst Supervisor
Conduent
03.2020 - 08.2021
Liability Claims Adjuster
Geico
01.2019 - 03.2020
Disputes Specialist
Portfolio Recovery Associates
01.2018 - 01.2019
Sales Associate
Old Navy
08.2017 - 12.2017
Social Work Intern
Extreme Recovery
03.2017 - 02.2018
Sales Associate
Forever 21
10.2016 - 05.2017
Cashier
McDonald's
10.2015 - 10.2016
High School Diploma -
La Vernia High School