JaChyra Crafton
Houston,USA
Summary
Enthusiastic Sales and Customer Service professional bringing top-notch skills in oral and written communication, active listening, negotiating and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Driven professional providing superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Xfinity Comcast
Katy, TX
12.2023 - Current
- Delivered tailored product demonstrations that increased client understanding and drove a 20% boost in add-on service adoption.
- Adopted a customer-first approach to assess needs, offer tailored solutions, and consistently achieve sales and customer satisfaction targets.
- Guided new customers through onboarding and product setup, ensuring smooth integration and long-term satisfaction.
- Collaborated with customer care teams to address and resolve service issues, fostering long-term customer loyalty and retention.
- Engaged in ongoing training and team huddles to stay current with product updates, sales strategies, and market trends.
- Maintained operational efficiency by executing administrative tasks, adhering to company policies, and supporting store operations as needed.
- Supported store operations and maintained compliance through accurate administrative and policy adherence.
- Cultivated strong customer relationships, ensuring exceptional service and support for diverse client needs.
Customer Experience Specialist
Charter Communications
Remote
02.2020 - 12.2023
- Provided troubleshooting and technical support to a high volume of customers daily through phone and chat, ensuring fast and effective resolutions.
- Used consultative selling techniques to highlight product benefits, leading to consistent upsells and improved customer engagement.
- Partnered with local management to address complex issues, ensuring swift resolution and enhancing overall customer satisfaction.
- Built rapport with customers through genuine conversations, uncovering needs to drive upsells and promote relevant products.
- Efficiently navigated multiple systems and tools to handle inquiries, sales, and account modifications in real-time.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Maintained accurate and up-to-date customer records across multiple systems, ensuring smooth account management.
- Showcased excellent time management skills while juggling multiple tasks, prioritizing according to urgency.
Customer Service Associate
Walmart
Bridgeton, MO
03.2018 - 01.2020
- Delivered exceptional customer service by assisting shoppers, answering inquiries, and resolving concerns in a timely manner.
- Processed high-volume transactions with accuracy and attention to detail, ensuring smooth checkout operations.
- Greeted customers warmly, identified their needs, and provided product recommendations, enhancing the overall shopping experience.
- Maintained top customer satisfaction scores by fulfilling online grocery orders quickly and accurately.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted in training new associates on store policies and customer interaction techniques.
Education
High School Diploma -
North Technical HighSchool
Florissant, MO05.2020
Skills
- Sales-driven solutions
- Technical support expertise
- Proficient in remote work
- Communication effectiveness
- Multitasking capabilities
- Data entry accuracy
- Complaint resolution strategies
- Confidentiality assurance
- Account management skills
- Collaborative teamwork
- Support and service excellence
- Order fulfillment processes
- Upselling techniques in sales
- Research proficiency
- Credit card processing expertise
- Live chat communication skills
- Empathetic customer interactions
- Active listening techniques
Accomplishments
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Awarded “Employee of the Month” in 2024.
- Earned highest marks for customer satisfaction, company-wide.
Timeline
Sales Consultant
Xfinity Comcast
12.2023 - Current
Customer Experience Specialist
Charter Communications
02.2020 - 12.2023
Customer Service Associate
Walmart
03.2018 - 01.2020
High School Diploma -
North Technical HighSchool