Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacie Chatham

American Fork

Summary

Dynamic and dedicated worker committed to delivering exceptional customer experiences. Proven ability to engage effectively with clients while leveraging expertise in POS systems, sales strategies, and innovative problem-solving techniques. A strong work ethic and a passion for fostering positive interactions ensure valuable contributions to any team. Eager to apply skills in a challenging environment, prioritizing customer satisfaction and operational excellence.

Overview

11
11
years of professional experience

Work History

Host/Food Runner

STK Steakhouse
07.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Server

Avenue Bakery
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

River Guide

Dave Hansen Whitewater
05.2022 - 08.2023
  • Provided safety instructions and equipment to tour groups before embarking on river trips.
  • Organized and led paddling tours of the local rivers.
  • Demonstrated proper rescue techniques in case of an emergency situation.
  • Identified native plants, animals while educating tour groups on ecology, environmental conservation topics.
  • Monitored group dynamics throughout each outing to ensure everyone was having a safe and enjoyable experience.

Office and Sales Employee

Dave Hansen Whitewater
05.2014 - 05.2022
  • Created sales script and used it to train other employees.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Developed and implemented strategies to improve customer relationships, increase sales, and drive revenue growth.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Conducted market research to identify potential customers and developed effective promotional materials.

Education

Some College (No Degree) - Outdoor Recreation And Tourism Management

University of Wyoming
Laramie, WY

High School Diploma -

Jackson Hole High School
06-2022

Skills

  • Team player mentality
  • Building guest relationships
  • Dependable and Responsible
  • Verbal Communication
  • Friendly, Positive Attitude
  • Flexible and adaptive
  • Food running
  • Detail-oriented
  • POS software
  • Reservations management
  • Cleaning and sanitation

Timeline

Host/Food Runner

STK Steakhouse
07.2024 - Current

Server

Avenue Bakery
04.2024 - 08.2024

River Guide

Dave Hansen Whitewater
05.2022 - 08.2023

Office and Sales Employee

Dave Hansen Whitewater
05.2014 - 05.2022

High School Diploma -

Jackson Hole High School

Some College (No Degree) - Outdoor Recreation And Tourism Management

University of Wyoming

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