Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julia Betts

Orlando,FL

Summary


Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

4
4
years of professional experience

Work History

Host/Food Runner

Park Pizza Brewing & Company
10.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Server/Cashier

The Great Greek Mediterranean Grill
05.2021 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Arts - Business Marketing

Valencia College
Orlando, FL
12-2025

High School Diploma -

Lake Nona Highschooln
Orlando, FL
05-2023

Skills

  • Customer service
  • Team collaboration
  • Team player mentality
  • Detail-oriented
  • Effective time management
  • Exceptional communication

Accomplishments

  • Dean's List Spring 2025
  • Operations Support and Services Certificate Fall 2024

Timeline

Host/Food Runner

Park Pizza Brewing & Company
10.2023 - Current

Server/Cashier

The Great Greek Mediterranean Grill
05.2021 - 07.2023

Associate of Arts - Business Marketing

Valencia College

High School Diploma -

Lake Nona Highschooln

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Julia Betts