Jacinda Jhingree
Queens,NY
Summary
Dedicated and versatile professional with a proven track record of success in both office and retail environments. Experienced in coordinating office activities, handling customer service inquiries, and managing sensitive patient records. Excited and eager to transition into the dynamic field of healthcare. Ready to embrace new challenges and contribute to healthcare.
Overview
5
5
years of professional experience
Work History
Office Manager/Medical Office Assistant
Sima Medical Services
03.2023 - Current
- Organize sensitive forms and patient records using designated workflows.
- Leading, assisting and managing CEO with projects related to processes and workflows for patient access and provider efficiency.
- Accurately creating, maintaining and scheduling for each provider between 5-6 different sites.
- Managing and updating calendar for CEO and other providers for in person/ Telehealth visits, monthly meetings and academic related meetings.
- Coordinating credentialing processes for new providers to be onboarded.
- Complete and maintain malpractice forms for onboarded physicians.
Office Coordinator, Dept Psychiatry
Memorial Sloan Kettering Hospital
11.2023 - 01.2024
- Use strong customer service and multi-tasking abilities to support providers by providing administrative support to clinical team.
- Function as primary point of contact for patients and field 30-40 calls in call center environment.
- Communicate effectively with clinical teams via email, phone, and in person and follow up, new visits on pending items within appropriate timeframes.
- Update and maintain electronic medical records (EMR), schedule and coordinate appointments for patients, and respond to messages on patient portal.
- Manage 2-4 provider's schedule and clinic for onsite and Telehealth visits daily.
- Effectively schedule and conduct consults for referrals/ new patients using designated workflows
Personal Shopper
Shipt (App)
03.2019 - 03.2023
- Personally shopped and delivered customers orders through app using multiple platforms for communication including but not limited to phone, live chat, email or in person.
Education
Bachelor of Science in Psychology -
CUNY Brooklyn College
Brooklyn, NY06.2024
Associate of Arts in Liberal Arts -
CUNY Kingsborough CC
Brooklyn, NY08.2017
Skills
- Training & Development
- Project Management
- Technical Support
- Customer Service
- Communication
- Physician Liaison
- MS Office
- Google Suite
- Zoom
- EPIC
Timeline
Office Coordinator, Dept Psychiatry
Memorial Sloan Kettering Hospital
11.2023 - 01.2024
Office Manager/Medical Office Assistant
Sima Medical Services
03.2023 - Current
Personal Shopper
Shipt (App)
03.2019 - 03.2023
Bachelor of Science in Psychology -
CUNY Brooklyn College
Associate of Arts in Liberal Arts -
CUNY Kingsborough CC
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