Jacinda McPherson
Monroe Township
Summary
Adept at managing high-stress situations and resolving customer complaints. I enhanced loyalty and reduced theft as a Customer Service Representative at Walmart. Skilled in data entry and relationship building, my efforts led to positive feedback and repeat business, demonstrating a commitment to quality assurance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
08.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Door Greeter
Walmart
01.2021 - 05.2021
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
Education
Dental Assisting
ACI Medical And Dental School
Eatontown, NJBiology
Middlesex County College
Edison, NJMonroe Township High School
Monroe Township06.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Quality assurance controls
Timeline
Customer Service Representative
Walmart
04.2022 - Current
Cashier
Walmart
08.2021 - 03.2022
Door Greeter
Walmart
01.2021 - 05.2021
Dental Assisting
ACI Medical And Dental School
Biology
Middlesex County College
Monroe Township High School
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