Jacinta Bell
Longview,TX
Summary
Dynamic Patient Access Representative with a proven track record at Christus Trinity Urgent Care, excelling in HIPAA compliance and customer service. Adept at navigating healthcare systems and ensuring smooth billing processes, I effectively address patient needs while maintaining a calm demeanor in high-pressure situations. Committed to quality care and patient satisfaction.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Christus Trinity Urgent Care
08.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Access Representative
Christus Good Shepherd Medical Center
07.2018 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Behavior Technician
Christus Good Shepherd Medical Center
03.2016 - 08.2018
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Education
High School Diploma -
Henderson High School
Henderson, TX05-1995
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Appointment scheduling
- Healthcare systems navigation
Timeline
Patient Access Representative
Christus Trinity Urgent Care
08.2021 - Current
Patient Access Representative
Christus Good Shepherd Medical Center
07.2018 - 08.2021
Behavior Technician
Christus Good Shepherd Medical Center
03.2016 - 08.2018
High School Diploma -
Henderson High School
Similar Profiles
Amanda C. FloresAmanda C. Flores
LVN LEAD at Christus Urgent CareLVN LEAD at Christus Urgent Care
Jaelynn ToveraJaelynn Tovera
Medical Assistant at Trinity Urgent CareMedical Assistant at Trinity Urgent Care
KIRSTEN J. COURTNEYKIRSTEN J. COURTNEY
Certified/Nationally Registered Medical Assistant at Christus Trinity ClinicCertified/Nationally Registered Medical Assistant at Christus Trinity Clinic