Ja'Cinthya Gilbert Crossdale
Winthrop,USA
Work Preference
Summary
Dynamic Account Director with a proven track record at ProMerchant LLC, excelling in client retention and relationship management. Skilled in payment processing systems and CRM management, with a consistent record of enhancing client satisfaction and driving revenue growth through strategic planning and effective communication.
Overview
7
7
years of professional experience
Work History
Account Director
ProMerchant LLC.
Boston, MA
01.2023 - Current
- Managed a diverse portfolio of high-risk and low-risk merchant accounts, ensuring full compliance with industry regulations, underwriting standards, and processor requirements.
- Built and maintained strong client relationships through proactive communication, regular account reviews, and personalized support, resulting in improved retention and client satisfaction.
- Provided clear explanations of Interchange Plus pricing, risk levels, required documents, and policy changes to educate merchants and set accurate expectations.
Sales Associate, Men's Retail
Hugo Boss
Boston, MA
06.2021 - 01.2023
- Leveraged in-depth product knowledge to identify client needs and deliver customized solutions.
- Built and maintained strong customer relationships through exceptional interpersonal and communication skills.
- Provided timely client support and resolved inquiries, ensuring high levels of satisfaction and customer loyalty.
Sales Associate, Men's/Women's/Kids' Retail
Brooks Brothers
Boston, MA
11.2018 - 06.2021
- Thrived in a fast-paced, results-oriented retail environment, consistently delivering high performance.
- Consistently met and exceeded sales targets, driving revenue growth for the store.
- Provided exceptional customer service while effectively promoting products, services, and ongoing store promotions.
Education
Bachelor of Science - Criminal Justice, Minor in Law
Suffolk University
05.2023
Associates of Science - Criminal Justice, Minor in Science
Bunker Hill Community College
05.2022
Skills
- Lead qualification and outbound prospecting
- CRM and account management
- Client retention strategies
- Microsoft Office and Excel proficiency
- DocuSign and Salesforce expertise
- RingDNA utilization
- Payment processing systems
- Interpersonal communication skills
- Critical thinking and problem-solving
- Relationship building techniques
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Account Director
ProMerchant LLC.
01.2023 - Current
Sales Associate, Men's Retail
Hugo Boss
06.2021 - 01.2023
Sales Associate, Men's/Women's/Kids' Retail
Brooks Brothers
11.2018 - 06.2021
Bachelor of Science - Criminal Justice, Minor in Law
Suffolk University
Associates of Science - Criminal Justice, Minor in Science
Bunker Hill Community College