Jack Anderson-Romero
Phoenix,AZ
Summary
Organized, detail-oriented, and dependable candidate successful at leading and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for resolving issues efficiently, building lasting relationships, and consistently exceeding customer satisfaction goals.
Overview
26
26
years of professional experience
Work History
Lead
Non Profit Organization
2019.11 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Led groups of 5 - 10 volunteers.
Broadband Technician
Lumen
2015.10 - Current
- Interpret technical schematics and collaborated on complex installations with peers.
- Subject matter expert for our crew.
- Coordinated with outside contractors when necessary, ensuring seamless integration between various aspects of the project.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations while maintaining a safe work environment.
- Installed, maintained, and upgraded fiber optic and copper network infrastructure for residential and commercial customers
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Trained new employees to properly perform installations and repairs.
Information Specialist
Lumen
2012.12 - 2015.10
- Ran programs that processed payments, processed transactions and updated relevant records.
- Worked with IT and operation teams to keep internal systems updated and on track with the business needs.
- Consistently met multiple weekly deadlines and delivered accurate data reports.
Data Specialist
Lumen
2008.10 - 2012.12
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Tracked and managed FMLA cases, employee attendance, and other workforce metrics with precision and discretion
- Create reports for leadership and staff
Credit Consultant
Consumer Financial Services
1999.11 - 2006.12
- Communicated with residential and business customers to negotiate and establish payment arrangements
- Provided empathetic support while resolving billing concerns to avoid service disconnections
- Maintained accurate records of account adjustments and customer agreements
- Demonstrate strong interpersonal and conflict-resolution skills in high volume call environments
Education
No Degree - Fiber Splicing
East Valley Institute of Technology
Mesa, AZ2010-11
No Degree - AC/DC
East Valley Institute of Technology
Mesa, AZ2009-04
No Degree - Telecommunications Installation And Maintenance
East Valley Institute of Technology
Mesa, AZ2005-01
Skills
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
- Wireless networking
- Equipment installation and maintenance
- Network security
- Electrical
- Active listening
- Decision-making
Timeline
Lead
Non Profit Organization
2019.11 - Current
Broadband Technician
Lumen
2015.10 - Current
Information Specialist
Lumen
2012.12 - 2015.10
Data Specialist
Lumen
2008.10 - 2012.12
Credit Consultant
Consumer Financial Services
1999.11 - 2006.12
No Degree - Fiber Splicing
East Valley Institute of Technology
No Degree - AC/DC
East Valley Institute of Technology
No Degree - Telecommunications Installation And Maintenance
East Valley Institute of Technology