Jack Balzer
Lansing,MI
Summary
Dynamic Guest Service Team Member at Impression 5 Science Center, recognized for enhancing guest relations and achieving team sales goals. Leveraged strong empathy and complaint handling skills to foster a welcoming environment, while effectively managing reservations and training new staff to uphold service excellence.
Overview
2
2
years of professional experience
Work History
Guest Service Team Member
Impression 5 Science Center
10.2023 - 08.2025
- Contributed to the achievement of team sales goals by actively promoting science center exhibits, gifts, and services.
- Assisted in training new team members on company policies, procedures, and guest service standards.
- Maintained a clean, organized lobby and shopping area for a welcoming environment and positive first impression.
- Worked up front at the register to check guests in, as well as providing aid to the giftshop area.
Education
Mechanical Engineering
East Lansing High School
East Lansing05-2029
Skills
- Strong empathy
- Guest relations
- Complaint handling
- Reservation management
Timeline
Guest Service Team Member
Impression 5 Science Center
10.2023 - 08.2025
Mechanical Engineering
East Lansing High School
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