Kylee Wyche
Overland Park,KS
Summary
Dedicated and empathetic customer service specialist. I have experience with training new employees. I am effective at thinking on my feet, my interactions with customers are positive, and I am adept at solving customer issues that arise without assistance from management.
Overview
2
2
years of professional experience
Work History
Guest Service Team Member
McKeever's Market & Eatery
10.2023 - Current
- Greeted customers upon arrival and increased overall guest experience by consistently offering friendly and attentive service.
- Assisted in training new team members on company policies, procedures, and guest service standards.
- Supported the front desk team during high-traffic periods by efficiently handling check out services, immediate requests, and guest inquiries simultaneously.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
- Maintained a clean, organized lobby area for a welcoming environment and positive first impression.
Station Chef
Minsky's Pizza
09.2022 - 05.2023
- Ensured food safety compliance by adhering to established hygiene guidelines and procedures.
- Displayed excellent time management skills, successfully handling multiple orders simultaneously while maintaining quality standards.
- Maintained open availability within the company to fill any rolls on a given day.
- Worked closely with teammates to improve supply management during high-stress service periods.
Junior Sandwich Artist
Subway
01.2022 - 05.2022
- Prepared various ingredients, such as meats, vegetables, and sauces. With a conscious effort to maintain freshness and quality.
- Utilized knowledge of menu items to make recommendations based on customer preferences or dietary restrictions.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive ones whenever possible.
- Displayed strong multitasking skills by managing multiple orders, in person and online, simultaneously without sacrificing the quality of each meal.
- Trained new employees on sandwich assembly techniques and company policies for consistent performance standards.
Education
High School Diploma -
Olathe East Highschool, Kansas Connections Academy
Olathe, KS05.2023
Skills
- Strong empathy
- Guest Relations
- Customer Service
- Training and mentoring
- Food Preparation
- Phone Etiquette
- Restaurant Experience
Timeline
Guest Service Team Member
McKeever's Market & Eatery
10.2023 - Current
Station Chef
Minsky's Pizza
09.2022 - 05.2023
Junior Sandwich Artist
Subway
01.2022 - 05.2022
High School Diploma -
Olathe East Highschool, Kansas Connections Academy
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