Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and logistical teams.
Overview
54
54
years of professional experience
1
1
Certification
Work History
Owner/Director of Operations
Alaska Air Taxi
4501 Aircraft Drive Anchorage AK
01.1988 - 11.2023
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Evaluated suppliers to maintain cost controls and improve operations.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Owner/Operations Manager
Northern Trucking
Anchorage, AK
03.1970 - 03.1993
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
East High School
Anchorage, AK
06.1965
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Business Management
Project estimating
Staff Management
Marketing
Team Oversight
Accomplishments
Started and ran two transportation companies (Aviation and Trucking) over a period of 5 decades, employing over 25 employees.