Jack Campagna
Topsfield,Massachusetts
Summary
Proven Assistant Manager at Market Basket, adept in decision-making and interpersonal relations, significantly enhanced customer satisfaction and operational efficiency. Excelled in time management and clear communication, fostering a positive work environment and reducing financial discrepancies. Achieved notable improvements in staff training and customer service standards, showcasing a commitment to excellence and attention to detail.
Experienced with maintaining cleanliness and order in fast-paced dining settings. Utilizes teamwork and communication to enhance service efficiency and guest satisfaction. Knowledge of proper sanitation practices and table setting techniques ensures seamless dining experience for patrons.
Overview
2
2
years of professional experience
Work History
Busser
Linda's Breakfast & Lunch Place
05.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Assistant Manager
Market Basket
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Masconomet Regional High School
Boxford, MA06-2023
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Decision-making
- Guest relations
- Memory retention
- Interpersonal relations
Timeline
Busser
Linda's Breakfast & Lunch Place
05.2024 - Current
Assistant Manager
Market Basket
09.2022 - Current
High School Diploma -
Masconomet Regional High School
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