John Carroll
Netcong
Summary
Service professional with comprehensive experience and readiness for this role. Skilled in customer service, problem-solving, and relationship management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and maintaining high standards.
Overview
13
13
years of professional experience
Work History
Service Professional- Operator
Viking Pest
Denville, NJ
04.2024 - Current
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
- Trained new team members on best practices and company policies.
- Implemented feedback mechanisms to gather customer insights for continuous improvement.
- Primarily focused on Residential and Exclusion services for customers.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
Freelance Photographer
JackCarrollPhotography.com
Netcong, Nj
02.2022 - Current
- 2 years experience as a Freelance Photographer, Primarily focused on Wedding/BTS photography, and corporate videography.
- Experience working with Adobe Programs and DaVinci Resolve.
- Excited to work with all types of people to help tell their stories and capture their experiences.
Farm Hand- Green House Assistant
Bartletts Florist and Greenhouse
Clifton, Nj
06.2013 - 05.2022
- Experience with Dump trucks, Bobcats/Forklifts, Cement Rollers, Hardscaping
Sales Lead
R.E.I.
East Hanover, Nj
05.2018 - 02.2022
- Started as a Sales Associate, but by 2021, I was promoted to the Sales Lead of Cross Training and Employee Development, it was my job to work with management to assure that each employee was trained in other departments, as well as their own, utilizing REI Training, and self made training videos.
Auto Technician
Autoworks of Upper Montclair
06.2017 - 05.2018
- Repaired, and maintained vehicles that were damaged or due for milage indicated services.
- Scheduled automotive appointments with customers over the phone
Education
High School Diploma -
New Fairfield Public High School
New Fairfield, CT06-2010
No Degree - Environmental Science
Western Connecticut State University
Danbury, CTNo Degree - Environmental Science
Montclair State University
Montclair, NJTrade Certification - Automotive Technology
Lincoln Technical Institute
Mahwah, NJ05-2018
Skills
- Upselling strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Complaint resolution
- Industry expertise
- Expense monitoring
- Analytical thinking
Websites
Timeline
Service Professional- Operator
Viking Pest
04.2024 - Current
Freelance Photographer
JackCarrollPhotography.com
02.2022 - Current
Sales Lead
R.E.I.
05.2018 - 02.2022
Auto Technician
Autoworks of Upper Montclair
06.2017 - 05.2018
Farm Hand- Green House Assistant
Bartletts Florist and Greenhouse
06.2013 - 05.2022
High School Diploma -
New Fairfield Public High School
No Degree - Environmental Science
Western Connecticut State University
No Degree - Environmental Science
Montclair State University
Trade Certification - Automotive Technology
Lincoln Technical Institute