Jack Chase
Aurora,IL
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring team leadership, role-modeling, and coaching & developmental abilities acquired over 5-year career to a growth-oriented role.
Overview
8
8
years of professional experience
Work History
Crew Trainer
Nandos Peri Peri
07.2019 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Trained new employees for new restaurant openings in 2 Virginia locations
Barista
Egg Harbor Cafe
10.2015 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Catering Driver
McAllister's Deli
06.2016 - 08.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded car and properly secured items to prevent damage for deliveries.
Education
No Degree - Mechanical Engineering
North Central College
Naperville, IL04.2022
High School Diploma -
Metea Valley High School
Aurora, IL05.2018
Skills
- Cash Handling
- Food Safety
- Training
- Mentorship
- Improve Job Skills
- Guest Satisfaction
- Adult Learning Theories
- Coaching and Development
- Team Leadership
- Role Modeling
- Multi-Tasking Skill
- Organizational Efficiency
Timeline
Crew Trainer
Nandos Peri Peri
07.2019 - Current
Catering Driver
McAllister's Deli
06.2016 - 08.2016
Barista
Egg Harbor Cafe
10.2015 - 10.2020
No Degree - Mechanical Engineering
North Central College
High School Diploma -
Metea Valley High School
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