Jack Cullison
.
Everett,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and support.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
NFL Network
Culver City, CA
08.2014 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved users on our Prize Leagues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in Zendesk to track requests, document problems and record solutions offered.
- Preserved revenue streams for NFL Redzone Subscribers by utilizing strong communication and offering refunds as last resort to maintain customer satisfaction.
Education
Associate of Arts - International Business
Cal State Long Beach
Long Beach, CA 08.2004 - 05.2005
Skills
Complaint resolution
Timeline
Customer Service Representative
NFL Network
08.2014 - 03.2020
Associate of Arts - International Business
Cal State Long Beach
08.2004 - 05.2005
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