Jack Dagenhart
Jacksonville,FL
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
8
8
years of professional experience
Work History
Sales Associate
Verizon Wireless
Jacksonville, FL
03.2022 - Current
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
- Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
- Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.
- Collaborated with team members to achieve collective goals, sharing best practices for sales success and customer service excellence.
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
- Maximized revenue potential with strategic merchandising tactics that highlighted promotions and high-margin items effectively.
- Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
- Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
Customer service
LG VPL
Jacksonville, FL
06.2021 - 03.2022
- Train new hires on LG product line-up, credit cards, tech support.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced membership sales by providing excellent customer service and staff management.
- Resolved third-party billing, computer system and customer service issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
Parts Advisor
Honda Marysville
Marysville, OH
07.2020 - 05.2021
- Worked with lightyear system and honda acura parts catalog
- Completed point of sale transactions directly with customers as well as service department
- Created purchase orders
- Received and processed deliveries
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Answered phones
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Delivered parts as needed.
Parts Advisor
Coughlin Chrysler Jeep Dodge
Marysville, OH
06.2019 - 07.2020
- Worked with dealertrack system and cdjr parts catalog
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Completed point of sale transactions directly with customers as well as service department
- Created purchase orders
- Received and processed deliveries
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Answered phones
- Delivered parts as needed.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Car Salesman
Honda Marysville
Marysville, OH
06.2017 - 06.2019
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Developed strong customer relationships, resulting in repeat business and referrals.
Warehouse Associate
Best Buy
Marysville, OH
08.2015 - 06.2017
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
HIGH SCHOOL DIPLOMA -
DAGENHART HOMESCHOOL
05.2017
Skills
- Inventory Control
- Product Sales
- Upselling
- Sales Development
- Client Account Management
- Business Development
- Strategic Planning
- Brand-Building Strategies
- Rapport and Relationship Building
- Team Leadership
- Sales Quota Achievement
Timeline
Sales Associate
Verizon Wireless
03.2022 - Current
Customer service
LG VPL
06.2021 - 03.2022
Parts Advisor
Honda Marysville
07.2020 - 05.2021
Parts Advisor
Coughlin Chrysler Jeep Dodge
06.2019 - 07.2020
Car Salesman
Honda Marysville
06.2017 - 06.2019
Warehouse Associate
Best Buy
08.2015 - 06.2017
HIGH SCHOOL DIPLOMA -
DAGENHART HOMESCHOOL