Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JACK DIPIETRO

Miramar,FL

Summary

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Representative

State Farm
08.2022 - Current
  • Analyzed customer needs to provide customized insurance solutions.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Monitored customer feedback and identified areas of improvement.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Accounts Director/Business Analyst

Tropical Ice Enterprises
08.2021 - 08.2022
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing within distribution realm.
  • Performed gap analysis to identify areas of improvement.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Executed analysis of risks and identified risk mitigation strategies.

Systems Manager

University of South Carolina College of Pharmacy
01.2020 - 08.2021
  • Provided technical consulting and training to over 400 FTE's, staff, and students while traveling to off-campus sites assessing technical issues and needs in high-stress environments.
  • Provided all technical support for the entire COVID-19 project while providing vital data to the Department of Health and Environmental Control.
  • Took on additional responsibilities within the COVID-19 project at the state-wide level, working directly with state legislatures and other Universities.
  • Wrote and updated technical documentation covering system components.
  • Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Communicated regularly with customers concerning data exchange and technology integration.

Pharmacy Technician

CVS Pharmacy
03.2016 - 09.2018
  • Actively involved in the process of filling approximately 500 prescriptions daily by translating the written prescription and procuring the correct contents needed for pharmacist approval.
  • Heavily interacted with customers to form a meaningful connection and provide them with the knowledge needed to understand the entire prescription fill process.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Education

Bachelor of Science - Biology

University of South Carolina - Columbia
Columbia, SC

Skills

  • Account Management
  • Strategic Account Planning
  • Time Management
  • Business Development
  • Teamwork and Collaboration
  • Project Finance
  • Project Management
  • Pivot Tables

Certification

  • 2-15 Life Insurance Sales License - Obtained 3/2023
  • 4-40 Property and Casualty Insurance Sales License - Obtained 7/2022
  • ITIL Certified - Obtained 10/2020
  • Certified Associate in Project Management (CAPM) - Exam Scheduled 1/2024

Timeline

Account Representative

State Farm
08.2022 - Current

Accounts Director/Business Analyst

Tropical Ice Enterprises
08.2021 - 08.2022

Systems Manager

University of South Carolina College of Pharmacy
01.2020 - 08.2021

Pharmacy Technician

CVS Pharmacy
03.2016 - 09.2018

Bachelor of Science - Biology

University of South Carolina - Columbia
JACK DIPIETRO