Jack Elieson
Pleasant Grove,UT
Summary
Customer-focused management professional with a proven track record of driving sales growth and delivering exceptional client experiences. Skilled in team leadership, performance coaching, and building strong customer relationships that enhance loyalty and retention. Adept at conflict resolution, process improvement, and creating a positive, high-performing work environment that consistently meets and exceeds sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager & Licensed Medicare Agent
Disability Planners
07.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Developed training programs to enhance staff skills and improve overall team performance.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Analyzed sales data to identify trends and adjust strategies for maximizing revenue growth.
Medicare Agent
Disability Planners
01.2023 - 06.2025
- Developed personalized service plans for clients to enhance their access to disability benefits.
- Collaborated with healthcare providers to gather essential documentation and streamline claims processing.
- Educated clients on eligibility requirements, ensuring informed decision-making regarding benefits.
Research Assistant
Disability Planners
02.2023 - 12.2023
- Managed enrollment for 1,000+ clients, optimizing the process for efficiency.
- Resolved concerns, boosting satisfaction for a diverse client base.
- Strengthened team collaboration and client relationships, enhancing workplace and customer loyalty.
Front End Manager
Daylight Donuts
10.2022 - 01.2023
- Led daily operations to ensure efficient front-end service delivery.
- Mentored team members, enhancing customer engagement and service quality.
- Trained staff on product knowledge and customer interaction techniques for improved sales outcomes.
Full Time Volunteer Missionary
The Church of Jesus Christ of Latter-day Saints
10.2020 - 10.2020
- Dedicated 12+ hour days to missionary work, demonstrating exceptional commitment and perseverance.
- Led and supported dozens of missionaries, fostering teamwork and accountability in new environments.
- Devised innovative outreach strategies, effectively engaging with disinterested communities with success.
Front End Representative
Daylight Donuts
02.2015 - 10.2020
- Efficiently served 100+ customers daily, reducing wait times and expediting line flow.
- Resolved customer issues, turning dissatisfaction into positive service experiences.
- Maintained store cleanliness, ensuring a welcoming environment for patrons.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT03-2026
Skills
- Customer service
- Property Manager
- Time Management and Prioritization
- Money management
- Decision-making
- Staff training and development
Certification
Licensed Medicare Agent, Proficient in Java and Python, Web and Database Management, Leadership Training, Sales Experience, Public Speaking Skills, Customer Relationship Management.
Licensed Medicare Agent in All 50 states
Licensed Medicare Insurance Agent with active Health & Life Producer Licenses in all 50 U.S. states. Authorized to market and sell Medicare Advantage, Prescription Drug (Part D), and Medicare Supplement plans nationwide.
Timeline
Assistant Manager & Licensed Medicare Agent
Disability Planners
07.2025 - Current
Research Assistant
Disability Planners
02.2023 - 12.2023
Medicare Agent
Disability Planners
01.2023 - 06.2025
Front End Manager
Daylight Donuts
10.2022 - 01.2023
Full Time Volunteer Missionary
The Church of Jesus Christ of Latter-day Saints
10.2020 - 10.2020
Front End Representative
Daylight Donuts
02.2015 - 10.2020
Bachelor of Science - Computer Science
Western Governors University