Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Jack Elliott

Flower Mound,TX

Summary

Dynamic professional with extensive experience in guest services and safety. Proven ability to lead teams and enhance customer satisfaction through effective communication and problem-solving. Skilled in emergency response and bear safety, ensuring a secure environment while delivering exceptional service to diverse clientele. Dedicated to advancing a career in tree planting, actively seeking opportunities with reputable organizations that foster commitment to success in this field

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Services/Apprentice Mechanic

Hoonah ATV Tours
Hoonah, AK
05.2023 - Current
  • Performed routine maintenance on machinery, including oil and tire changes.
  • Maintained organized work environment by cleaning and washing machines daily.
  • Provided patient support for guests during unpredictable circumstances.
  • Informed guests about responsible wilderness exploration practices and bear safety.
  • Managed bookings and processed sales using FareHarbor during peak season.
  • Responded effectively to emergencies, addressing mechanical issues promptly.
  • Ensured compliance with ethical environmental practices while operating machinery.

Lift Operator

Crested Butte Mountain Resort
Crested Butte, Colorado
11.2022 - 04.2025
  • Monitored passenger safety while delivering exceptional instruction and customer service during ski lift operations.
  • Operated lift to maximize chair capacity and ensure smooth transitions.
  • Notified maintenance and dispatch proactively regarding repair or maintenance requirements.
  • Collaborated with Lift Maintenance department to master lift equipment operation.
  • Executed emergency procedures, including timely communication with Ski Patrol.
  • Performed snow work, ensuring all chairs remained free of snow, ice, and grease.
  • Prepared lift for operations by setting up and disassembling the maze daily per standards.
  • Maintained cleanliness of lift shacks and ensured a safe work environment.

Security Guard/Bear Safety

Icy Strait Point
Hoonah, AK
06.2022 - 09.2022
  • Conducted thorough security checks as first responder on site, ensuring safety for cruise guests.
  • Responded promptly to medical emergencies, effectively resolving various incidents.
  • Identified and reported safety issues, implementing corrective measures as necessary.
  • Interacted with guests and staff respectfully, enhancing overall experience.
  • Collaborated with law enforcement agencies to maintain security protocols.
  • Enforced maritime safety policies to uphold regulatory compliance.
  • Provided bear safety escort for groups of up to 50 guests on moderate hiking trails during seasonal operations.

Frontline/Cashier

REI
Austin, TX
02.2022 - 06.2022
  • Responded to customer inquiries regarding products, memberships, and REI services.
  • Maintained and stocked work areas, ensuring accurate pricing of all items.
  • Processed transactions for purchases, memberships, services, and returns at the register.
  • Handled special transactions including custom orders and Outdoor School registrations.
  • Identified and resolved customer issues through in-depth research.
  • Assisted Retail Store Pick-Up by managing product receipts and processing pickups.
  • Organized customer and employee hold area, removing items past designated hold dates.

Valet/Guest Service Associate

Towne Park Gaylord
Grapevine, TX
07.2021 - 01.2022
  • Delivered five-star customer service as first and last point of contact for guests.
  • Ensured seamless operations for up to 1,000 guests daily through effective traffic organization.
  • Facilitated guest experiences by opening doors, unloading luggage, and providing directions.
  • Addressed guest requests and resolved issues promptly during interactions.

Lead Kayak Guide

Icy Strait Point
Hoonah, AK
04.2019 - 10.2019
  • Allocated responsibilities and organized daily operations for kayak team.
  • Conducted two-hour and four-hour sea kayaking tours, sharing insights on the local community and wildlife.
  • Served as guest representative by welcoming visitors and assisting with tour navigation.
  • Instructed large volumes of participants on safety protocols and equipment usage.

Education

High School Diploma -

STEM Academy
Lewisville, TX
05-2019

Associate of Science -

North Central Texas College
Flower Mound, TX
05-2019

Skills

  • Team Leadership and delegation
  • Extreme condition experience
  • Team collaboration
  • Effective communication
  • Customer service and problem solving
  • Adaptability and learning
  • Organizational skills
  • CPR and first aid certification
  • Bear awareness certification
  • Firearm safety certification

Affiliations

  • Film Photography
  • Scuba Diving
  • Snowboarding
  • Hiking/Camping

Certification

  • Open Water Diver, 08/09/2020

References

References available upon request.

Timeline

Guest Services/Apprentice Mechanic

Hoonah ATV Tours
05.2023 - Current

Lift Operator

Crested Butte Mountain Resort
11.2022 - 04.2025

Security Guard/Bear Safety

Icy Strait Point
06.2022 - 09.2022

Frontline/Cashier

REI
02.2022 - 06.2022

Valet/Guest Service Associate

Towne Park Gaylord
07.2021 - 01.2022

Lead Kayak Guide

Icy Strait Point
04.2019 - 10.2019

High School Diploma -

STEM Academy

Associate of Science -

North Central Texas College

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