Lexie Privette
Raleigh,NC
Summary
Dependable and organized professional with a strong background in customer service and animal care. Over three years of leadership experience driving team performance, improving operational efficiency, and maintaining a safe, customer-focused environment. Known for building strong client relationships through excellent communication, problem-solving, and a consistently positive attitude.
Overview
3
3
years of professional experience
Work History
Team Lead and Guest Services
PetsHotel
Cary, NC
10.2021 - 11.2024
- Facilitated daily operations to maintain a welcoming space for pet parents and their pets.
- Executed front desk responsibilities such as handling phone calls, scheduling appointments, and managing inquiries.
- Ensured cleanliness of guest areas while keeping lobby and pet suites fully stocked.
- Administered inventory oversight, coordinated restocking efforts, and ordered supplies as needed, including office supplies.
- Manage 150+ pound dogs, and carry boxes of supplies when needed.
- I stayed on my feet for over 8 hours, transporting dogs to their rooms and back to the front desk.
- Supervised and supported a team of associates by delegating tasks, training new hires, and ensuring compliance with safety and care protocols.
- Coordinated pet wellness services, including scheduling and safely transporting pets to veterinary appointments, ensuring accurate communication with pet owners, and veterinary staff.
- Resolved guest concerns with professionalism and empathy, reinforcing trust and customer loyalty.
- Oversaw daily care for 50 to 100 pets, managing feeding, walking, medication, and vet coordination.
- Streamlined the client intake process, cutting check-in time.
Education
Bachelor of Arts - Criminology
North Carolina State University
Raleigh, NC05-2027
Associate of Science -
Wake Technical Community College
Raleigh, NC07-2025
Associate of Arts -
Wake Technical Community College
Raleigh, NC12-2024
High School Diploma -
Middle Creek High School
Apex, NC05-2021
Skills
- Technical: Microsoft Office, Google Workspace, POS system, multi-line phone systems, appointment scheduling software, email and calendar management, and basic copier, printer, and scanner operation
- Leadership and Interpersonal: Team Leadership, Effective Communication, Conflict Management, Customer Service Excellence, Employee Training, Problem Solving, Adaptability, Time Management, Decision Making Under Pressure, Delegation, and Task Coordination
- Operational Skills: Task Prioritization, Time Management, Safety Oversight, Inventory Management, Daily Operations Coordination, Shift Coverage, Process Improvement, Quality Control Checks, Facility Maintenance Oversight, Supply Ordering and Restocking, Incident Reporting and Documentation, Standard Operating Procedures (SOP) Adherence
Timeline
Team Lead and Guest Services
PetsHotel
10.2021 - 11.2024
Bachelor of Arts - Criminology
North Carolina State University
Associate of Science -
Wake Technical Community College
Associate of Arts -
Wake Technical Community College
High School Diploma -
Middle Creek High School
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