Jack Fitzgerald
Lakeland,FL
Summary
Highly motivated professional with several years of entrepreneurial, management, and excellent customer service experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Landscape Owner
Swansons Landscaping
Tampa, FL
04.2023 - Current
- Managed daily operations of business, including hiring.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Safely operates lawn care equipment every day.
- Drives truck and trailer safely.
- In charge of distributing paychecks to employees
Deli Clerk/Warehouse Worker/Team Leader
Publix
Lakeland, FL
10.2016 - 07.2019
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Inspected labels on deli products to verify accuracy of pricing.
- Maintained records such as inventory levels or sales figures.
- Utilized point-of-sale system to process payments from customers.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Followed established guidelines for picking orders accurately.
- Collaborated closely with other departments on special projects as needed.
- Used pallet jacks to move items to and from warehouse locations.
- Used scanners to track parcel information, condition or receipt.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
Stocker/Photo Specialist/Lead Customer Service Associate
Walgreens
Lakeland, FL
06.2012 - 05.2017
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
GED -
Southern Technical College
Orlando, FL06-2015
Skills
- Marketing tactics
- Client Service
- Hiring and staffing
- Negotiation
- Business Development
- Business Planning
- Financial Management
- Storage Organization
- Inventory Tracking
- Warehouse Operations
- Self-Motivated and Disciplined
- Order Fulfillment
- Shelf merchandising
- Shrink control
- Register operations
- Product Rotation
- Cleaning and sanitizing
- Food Safety Compliance
- Strong Work Ethic
Affiliations
- Football
- Golf
- Volunteering
- Family Time
Certification
- HVAC certification
- Osha 10
References
References available upon request.
Timeline
Landscape Owner
Swansons Landscaping
04.2023 - Current
Deli Clerk/Warehouse Worker/Team Leader
Publix
10.2016 - 07.2019
Stocker/Photo Specialist/Lead Customer Service Associate
Walgreens
06.2012 - 05.2017
- HVAC certification
- Osha 10
GED -
Southern Technical College
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