Jack Gluckman
Customer Service Representative
Yardley,PA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2024 - Current
- Direct customer calls in a quick and efficient manner
- Oversee and manage contractor orders
- Improve and create a positive customer experience
- Assist customers in placing orders
Cashier
Home Depot
07.2020 - 09.2024
- Oversee thousands of dollars' worth of transactions every day
- Helped further conflict resolution and people skills
Events Organizer
Center for Diversity and Inclusion
08.2023 - 05.2024
- Organize and execute events in areas relating to diversity, equity and inclusion
- Learned how to delegate tasks and how to manage time more efficiently
Camp Counselor
Camp Concepts
06.2015 - 08.2019
- Worked as a camp counselor for children between the ages of eight to thirteen
- Developed leadership skills as well as new conflict resolution skills
- Seasonal
Education
Bachelor of Arts - History
Susquehanna University
Selinsgrove, PA05.2024
Skills
- Account management
- Customer service
- Conflict resolution
- Technology: Instagram, Snapchat, Twitter (X), Microsoft Office (Word and PowerPoint)
- Public Speaking (Audience engagement and presentation skills)
Accomplishments
- Help foster a better understanding of people’s differences within Greek Life
- Structure programs that cultivate a better understanding of people with backgrounds different from one’s own
- Organize and oversee the efforts of individual chapter’s efforts to minimize risks within their day to day operations to promote a safer Greek community
- Organize events that display diversity and unity within Susquehanna’s Asian community
- Help to cultivate member’s understanding of Asian culture to influence an understanding of the struggles Asian Americans face
VP of DEI/Risk Reduction - Interfraternity Council (IFC), Susquehanna University. April 2023-May 2024
President, Asian Cultural Association – Susquehanna University March 2022-May 2024
Timeline
Customer Service Representative
Home Depot
09.2024 - Current
Events Organizer
Center for Diversity and Inclusion
08.2023 - 05.2024
Cashier
Home Depot
07.2020 - 09.2024
Camp Counselor
Camp Concepts
06.2015 - 08.2019
Bachelor of Arts - History
Susquehanna University
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